HelioHost Posted May 17, 2025 Posted May 17, 2025 Username: gsharat, Server: Morty, Main domain: moonshots.bizHello there,? I am having some issues with my newly added domain?64guitaracademy.com?Can someone please look into it? Maybe it's just missing .htaccess?Please don't delete or touch my other domains on the account.? Thanks,Sharat?
wolstech Posted May 17, 2025 Posted May 17, 2025 DNS propagation for that domain hasn't completed yet: https://dnschecker.org/#NS/64guitaracademy.com I see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days.
HelioHost Posted May 17, 2025 Author Posted May 17, 2025 I changed the DNS back because the site is broken. Right now it's pointing to GoDaddy. If I can fix the issues with Heliohost, I can point the DNS back to Heliohost.? On Saturday, May 17, 2025 at 03:18:55 PM EDT, HelioHost Support wrote: DNS propagation for that domain hasn't completed yet:?https://dnschecker.org/#NS/64guitaracademy.com?I?see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64460 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
HelioHost Posted May 17, 2025 Author Posted May 17, 2025 I just changed the name servers so it should be back to Heliohost? On Saturday, May 17, 2025 at 03:18:55 PM EDT, HelioHost Support wrote: DNS propagation for that domain hasn't completed yet:?https://dnschecker.org/#NS/64guitaracademy.com?I?see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64460 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
wolstech Posted May 17, 2025 Posted May 17, 2025 Your domain was broken because it looks like you tried to use Sitepad on it, and then possibly also deleted and recreated the document root in an effort to remove it. Sitepad alters an internal setting on the domain that users cannot change, so once installed, there is no way for a user to remove Sitepad without contacting support. I've manually reversed the PHP settings changes that Sitepad made, and also fixed the permissions on the document root since they were incorrect as well. Please wait 2 hours for Apache to restart and then try your drupal installations again. I've also left an info.php in your domain's document root for you to test with. Once Apache restarts, that page should display a phpinfo output.
HelioHost Posted May 18, 2025 Author Posted May 18, 2025 Works now, thank you! On Saturday, May 17, 2025 at 04:00:03 PM EDT, HelioHost Support wrote: Your domain was broken because it looks like you tried to use Sitepad on it, and then possibly also deleted and recreated the document root in an effort to remove it. Sitepad alters an internal setting on the domain that users cannot change, so once installed, there is no way for a user to remove Sitepad without contacting support. I've manually reversed the PHP settings changes that Sitepad made, and also fixed the permissions on the document root since they were incorrect as well. Please wait 2 hours for Apache to restart and then try your drupal installations again. I've also left an info.php in your domain's document root for you to test with. Once Apache restarts, that page should display a phpinfo output. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64460 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
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