Account Suspended ( Disk space )

[paic]

Hello Support !

My account was suspended over night for what seems like exceeding disk space usage.

It must be that the "node_modules" exploded the quota. I didn't realize it was that big until the account was suspended and I checked the folder's size on my local setup..

Or maybe some log files went crazy and filled the whole space limit..

I'd love to fix the issue and get back within the 1000MB disk space limit but I don't have access to the files anymore.

Somebody here could help and perma delete the /home/node_modules/ folder ?

 

Account: paic

Domain: grafolana.helioho.st

Thanks a lot !

Edited yesterday at 07:22 AM by paic
Add detail

[Unknown025]

An administrator can resolve that for you. If you want a faster solution, you can either reset your account or increase your storage at https://heliohost.org/dashboard/.

[paic]

Thanks for your reply !

I actually increased the storage limit.

Have a nice day.

[paic]

Ok, so ..

On the account informations page it shows:

Plan name : HelioHost 3000 MB

But :

Disk space : 1285.3 MB used of 1000 MB

 

Some refresh issue ?

[paic]

I guess the disk quota has not refreshed as I can't edit files. I'm getting "Disk quota exceeded;" errors.

 

 

 

 

 

[Unknown025]

Your disk space seems to have updated in our internal system, so it might take an Apache restart to take effect (which should be in about 1.5 hours). If you're still having issues after that, an administrator will look into it in the morning.

[wolstech]

Should be fixed. The subscription was set to the 3000 MB plan but for some reason the quota on your account was still 1000MB.
 

I manually changed it to 3000MB in Plesk and removed the suspension on the subscription.

[paic]

Hello !

Problem is not fixed yet, there seems to be a discrepancy between the plan and the actual limit.

The account got suspended again. 😂

[wolstech]

There's something wrong with the service plans on the server, we think something broke when we make changes to fix the 503 errors that users were seeing...

i'll take another look when I get to a computer later this morning.

[paic]

1 hour ago, wolstech said:

There's something wrong with the service plans on the server, we think something broke when we make changes to fix the 503 errors that users were seeing...

i'll take another look when I get to a computer later this morning.

Classic Monday I'd say 😂

[wolstech]

Should be fixed now. For some reason your subscription was locked from syncing (which basically tells it to ignore the plans assigned to it and just use whatever settings it already has). I unlocked and resynced it with the 3000MB plan, and it has 3000MB now like it should.