I can't make an account heliohost

[ncatey2]

account is ncatey2 and I paid for tommy 

[KazVee]

This support request is being escalated to our root admins who can look into this further for you. 

[ncatey2]

do you know how long this could take?

[Unknown025]

It's nighttime in the United States right now, where a majority of our volunteer staff is. You should receive a response in about eight to twelve hours.