HelioHost Posted April 30, 2025 Posted April 30, 2025 Username: giuliodinatale, Server: Tommy, Main domain: giuliodinatale.itHi, I would like to migrate my email hosting service (register.it) to HelioHosting, i don't care about my email, if this could help i can share my cloudflare DNS Records, Thank you. Domain: giuliodinatale.it User: giuliodinatale2006@icloud.com
Krydos Posted April 30, 2025 Posted April 30, 2025 DKIM, SPF, and DMARC have been set up for the domain giuliodinatale.it. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. I checked your MX records and they are close to being correct. The MX record with weight 0 is correctly pointed at your HelioHost account, but the MX record with 10 weight is still pointed at your old host so it's possible for you to lose emails unless you delete the extra MX record. Also make sure you create all the necessary email addresses through Plesk. Right now you don't have any email addresses registered so if anyone sent you email they would get a bounceback error saying that email address doesn't exist.
HelioHost Posted April 30, 2025 Author Posted April 30, 2025 I remove the wrong MX Record, why I can?t access to webmail.giuliodinatale.it Inviato da Outlook per Mac Da: HelioHost Support Data: mercoled?, 30 aprile 2025 alle ore 19:32 A: giuliodinatale2006@icloud.com Oggetto: Re: [HH#986284] Migrate email from old hosting to Helio DKIM, SPF, and DMARC have been set up for the domain giuliodinatale.it. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. I checked your MX records and they are close to being correct. The MX record with weight 0 is correctly pointed at your HelioHost account, but the MX record with 10 weight is still pointed at your old host so it's possible for you to lose emails unless you delete the extra MX record. Also make sure you create all the necessary email addresses through Plesk. Right now you don't have any email addresses registered so if anyone sent you email they would get a bounceback error saying that email address doesn't exist. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64268 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/;;;; Domain: giuliodinatale.it.;; Exported: 2025-04-30 17:41:06;;;; This file is intended for use for informational and archival;; purposes ONLY and MUST be edited before use on a production;; DNS server. In particular, you must:;; -- update the SOA record with the correct authoritative name server;; -- update the SOA record with the contact e-mail address information;; -- update the NS record(s) with the authoritative name servers for this domain.;;;; For further information, please consult the BIND documentation;; located on the following website:;;;; http://www.isc.org/;;;; And RFC 1035:;;;; http://www.ietf.org/rfc/rfc1035.txt;;;; Please note that we do NOT offer technical support for any use;; of this zone data, the BIND name server, or any other third-party;; DNS software.;;;; Use at your own risk.;; SOA Recordgiuliodinatale.it 3600 IN SOA damiete.ns.cloudflare.com. dns.cloudflare.com. 2049770146 10000 2400 604800 3600;; NS Recordsgiuliodinatale.it. 86400 IN NS damiete.ns.cloudflare.com.giuliodinatale.it. 86400 IN NS joyce.ns.cloudflare.com.;; A Recordsgiuliodinatale.it. 1 IN A 65.19.154.90 ; cf_tags=cf-proxied:true;; AAAA Recordsgiuliodinatale.it. 1 IN AAAA ::1 ; cf_tags=cf-proxied:false;; CNAME Recordsautoconfig.giuliodinatale.it. 1 IN CNAME tb-it.securemail.pro. ; cf_tags=cf-proxied:trueftp.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:truepop.giuliodinatale.it. 1 IN CNAME mail.register.it. ; cf_tags=cf-proxied:truesmarthome.giuliodinatale.it. 1 IN CNAME b86b13d7-7887-44da-a000-e1a340e240e9.cfargotunnel.com. ; cf_tags=cf-proxied:truewww.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:true;; MX Recordsgiuliodinatale.it. 1 IN MX 0 giuliodinatale.it.;; NS Recordsgiuliodinatale.it. 1 IN NS ns2.register.it.giuliodinatale.it. 1 IN NS ns1.register.it.;; TXT Records_dmarc.giuliodinatale.it. 1 IN TXT "v=DMARC1; p=none"_dmarc.giuliodinatale.it. 1 IN TXT "v=DMARC1; p=none; rua=mailto:894c34dc56eb4c518765fca8e7c38943@dmarc-reports.cloudflare.net"giuliodinatale.it. 1 IN TXT "v=spf1 ip4:65.19.154.90 ~all"giuliodinatale.it. 3600 IN TXT "google-site-verification=jQgbUpR_4b-6I6YZEPaFHrbjiUOb2czfFZrJBPd5Wyo"giuliodinatale.it. 1 IN TXT "v=spf1 include:spf.webapps.net ~all"
Krydos Posted April 30, 2025 Posted April 30, 2025 It doesn't look like you've created the webmail subdomain https://dnschecker.org/#A/webmail.giuliodinatale.it Since you're using Cloudflare we can't set this up for you.
HelioHost Posted April 30, 2025 Author Posted April 30, 2025 how can i set this up? what io address or sub-domain i need to set? You can find in the attachments the dns configuration ________________________________ Da: HelioHost Support Inviato: Wednesday, April 30, 2025 8:26:54 PM A: giuliodinatale2006@icloud.com Oggetto: Re: [HH#986284] Migrate email from old hosting to Helio It doesn't look like you've created the webmail subdomain https://dnschecker.org/#A/webmail.giuliodinatale.it Since you're using Cloudflare we can't set this up for you. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64268 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/;;;; Domain: giuliodinatale.it.;; Exported: 2025-04-30 17:41:06;;;; This file is intended for use for informational and archival;; purposes ONLY and MUST be edited before use on a production;; DNS server. In particular, you must:;; -- update the SOA record with the correct authoritative name server;; -- update the SOA record with the contact e-mail address information;; -- update the NS record(s) with the authoritative name servers for this domain.;;;; For further information, please consult the BIND documentation;; located on the following website:;;;; http://www.isc.org/;;;; And RFC 1035:;;;; http://www.ietf.org/rfc/rfc1035.txt;;;; Please note that we do NOT offer technical support for any use;; of this zone data, the BIND name server, or any other third-party;; DNS software.;;;; Use at your own risk.;; SOA Recordgiuliodinatale.it 3600 IN SOA damiete.ns.cloudflare.com. dns.cloudflare.com. 2049770146 10000 2400 604800 3600;; NS Recordsgiuliodinatale.it. 86400 IN NS damiete.ns.cloudflare.com.giuliodinatale.it. 86400 IN NS joyce.ns.cloudflare.com.;; A Recordsgiuliodinatale.it. 1 IN A 65.19.154.90 ; cf_tags=cf-proxied:true;; AAAA Recordsgiuliodinatale.it. 1 IN AAAA ::1 ; cf_tags=cf-proxied:false;; CNAME Recordsautoconfig.giuliodinatale.it. 1 IN CNAME tb-it.securemail.pro. ; cf_tags=cf-proxied:trueftp.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:truepop.giuliodinatale.it. 1 IN CNAME mail.register.it. ; cf_tags=cf-proxied:truesmarthome.giuliodinatale.it. 1 IN CNAME b86b13d7-7887-44da-a000-e1a340e240e9.cfargotunnel.com. ; cf_tags=cf-proxied:truewww.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:true;; MX Recordsgiuliodinatale.it. 1 IN MX 0 giuliodinatale.it.;; NS Recordsgiuliodinatale.it. 1 IN NS ns2.register.it.giuliodinatale.it. 1 IN NS ns1.register.it.;; TXT Records_dmarc.giuliodinatale.it. 1 IN TXT "v=DMARC1; p=none"_dmarc.giuliodinatale.it. 1 IN TXT "v=DMARC1; p=none; rua=mailto:894c34dc56eb4c518765fca8e7c38943@dmarc-reports.cloudflare.net"giuliodinatale.it. 1 IN TXT "v=spf1 ip4:65.19.154.90 ~all"giuliodinatale.it. 3600 IN TXT "google-site-verification=jQgbUpR_4b-6I6YZEPaFHrbjiUOb2czfFZrJBPd5Wyo"giuliodinatale.it. 1 IN TXT "v=spf1 include:spf.webapps.net ~all"
Krydos Posted April 30, 2025 Posted April 30, 2025 In your Cloudflare DNS settings you need to create an A record for webmail with the value 65.19.154.90 and an AAAA record for the webmail with the value 2001:470:1:1ee::1002 Keep in mind none of work for Cloudflare, and many of us have never even used Cloudflare, so if you're having trouble with their system you will need to contact Cloudflare support not HelioHost support. If you'd rather use our DNS we can provide support for that.
HelioHost Posted April 30, 2025 Author Posted April 30, 2025 Now it works, https://www.mail-tester.com/test-cor1dpbea Inviato da Outlook per Mac Da: HelioHost Support Data: mercoled?, 30 aprile 2025 alle ore 20:35 A: giuliodinatale2006@icloud.com Oggetto: Re: [HH#986284] Migrate email from old hosting to Helio In your Cloudflare DNS settings you need to create an A record for webmail with the value 65.19.154.90 and an AAAA record for the webmail with the value 2001:470:1:1ee::1002 Keep in mind none of work for Cloudflare, and many of us have never even used Cloudflare, so if you're having trouble with their system you will need to contact Cloudflare support not HelioHost support. If you'd rather use our DNS we can provide support for that. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64268 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
Krydos Posted April 30, 2025 Posted April 30, 2025 First of all, I specifically said to send a real email, not just the word "test". Instead of sending a real email you just sent the word "test", which is exactly the opposite of what I said to do. Not a big deal, but I find it kind of funny. Second of all since you're using Cloudflare we can't set up DKIM, SPF, or DMARC for you. You'll need to copy them into Cloudflare yourself. SPF: giuliodinatale.it. 14400 IN TXT "v=spf1 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ~all" DMARC: _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" DKIM: default._domainkey.giuliodinatale.it. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEApve/7F8+sxuSkq08ozYKgaS6Qfe6uERrQh9gXosIiQcE9DAICrFqtuj0fKQionUgb1CBAMssxh9b734wmtJ5nFYPLaD46y/0/s1ZJeiRlYSfR6Zofz1JEapYhtTFg54CQvCSlqzKOIvbNMNP28cBiW+xcutdmYENKkEbb8pgYRAkE+CeETQieeduEUPPPyjWC" "8p6iSAUV/WcXyBvA4qTqeI4g8qJRtfR/DRe+Wrb6ZPvjFk0kHzJNrInMzYbtIfGii8+dEjr20JUz4uyinYM8VKRActo4zFgo3Pab6pUj23v+BORZPCsoJCwY9Xs0vH0ZouqCTUwbOBzUGFJvMgmwQIDAQAB;" ) If you can't figure out how to add those DNS records to Cloudflare you can either contact Cloudflare support for assistance, or if you switch to our DNS we can set them up for you.
HelioHost Posted April 30, 2025 Author Posted April 30, 2025 Sorry I didn't understand to send the email, I just did all the things, now I'll try to do the test again and I'll attach the result of the tester and my current DNS configuration in TXT https://www.mail-tester.com/test-8kbdyvhjg Da: HelioHost Support Data: mercoled?, 30 aprile 2025 alle ore 21:34 A: giuliodinatale2006@icloud.com Oggetto: Re: [HH#986284] Migrate email from old hosting to Helio First of all, I specifically said to send a real email, not just the word "test". Instead of sending a real email you just sent the word "test", which is exactly the opposite of what I said to do. Not a big deal, but I find it kind of funny. Second of all since you're using Cloudflare we can't set up DKIM, SPF, or DMARC for you. You'll need to copy them into Cloudflare yourself. SPF: giuliodinatale.it. 14400 IN TXT "v=spf1 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ~all" DMARC: _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" DKIM: default._domainkey.giuliodinatale.it. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEApve/7F8+sxuSkq08ozYKgaS6Qfe6uERrQh9gXosIiQcE9DAICrFqtuj0fKQionUgb1CBAMssxh9b734wmtJ5nFYPLaD46y/0/s1ZJeiRlYSfR6Zofz1JEapYhtTFg54CQvCSlqzKOIvbNMNP28cBiW+xcutdmYENKkEbb8pgYRAkE+CeETQieeduEUPPPyjWC" "8p6iSAUV/WcXyBvA4qTqeI4g8qJRtfR/DRe+Wrb6ZPvjFk0kHzJNrInMzYbtIfGii8+dEjr20JUz4uyinYM8VKRActo4zFgo3Pab6pUj23v+BORZPCsoJCwY9Xs0vH0ZouqCTUwbOBzUGFJvMgmwQIDAQAB;" ) If you can't figure out how to add those DNS records to Cloudflare you can either contact Cloudflare support for assistance, or if you switch to our DNS we can set them up for you. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64268 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/;;;; Domain: giuliodinatale.it.;; Exported: 2025-04-30 19:32:40;;;; This file is intended for use for informational and archival;; purposes ONLY and MUST be edited before use on a production;; DNS server. In particular, you must:;; -- update the SOA record with the correct authoritative name server;; -- update the SOA record with the contact e-mail address information;; -- update the NS record(s) with the authoritative name servers for this domain.;;;; For further information, please consult the BIND documentation;; located on the following website:;;;; http://www.isc.org/;;;; And RFC 1035:;;;; http://www.ietf.org/rfc/rfc1035.txt;;;; Please note that we do NOT offer technical support for any use;; of this zone data, the BIND name server, or any other third-party;; DNS software.;;;; Use at your own risk.;; SOA Recordgiuliodinatale.it 3600 IN SOA damiete.ns.cloudflare.com. dns.cloudflare.com. 2049770816 10000 2400 604800 3600;; NS Recordsgiuliodinatale.it. 86400 IN NS damiete.ns.cloudflare.com.giuliodinatale.it. 86400 IN NS joyce.ns.cloudflare.com.;; A Recordsgiuliodinatale.it. 1 IN A 65.19.154.90 ; cf_tags=cf-proxied:truewebmail.giuliodinatale.it. 1 IN A 65.19.154.90 ; cf_tags=cf-proxied:true;; AAAA Recordsgiuliodinatale.it. 1 IN AAAA ::1 ; cf_tags=cf-proxied:falsewebmail.giuliodinatale.it. 1 IN AAAA 2001:470:1:1ee::1002 ; cf_tags=cf-proxied:true;; CNAME Recordsautoconfig.giuliodinatale.it. 1 IN CNAME tb-it.securemail.pro. ; cf_tags=cf-proxied:trueftp.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:truepop.giuliodinatale.it. 1 IN CNAME mail.register.it. ; cf_tags=cf-proxied:truesmarthome.giuliodinatale.it. 1 IN CNAME b86b13d7-7887-44da-a000-e1a340e240e9.cfargotunnel.com. ; cf_tags=cf-proxied:truewww.giuliodinatale.it. 1 IN CNAME giuliodinatale.it. ; cf_tags=cf-proxied:true;; MX Recordsgiuliodinatale.it. 1 IN MX 0 giuliodinatale.it.;; TXT Recordsdefault._domainkey.giuliodinatale.it. 1 IN TXT "v=DKIM1; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEApve/7F8+sxuSkq08ozYKgaS6Qfe6uERrQh9gXosIiQcE9DAICrFqtuj0fKQionUgb1CBAMssxh9b734wmtJ5nFYPLaD46y/0/s1ZJeiRlYSfR6Zofz1JEapYhtTFg54CQvCSlqzKOIvbNMNP28cBiW+xcutdmYENKkEbb8pgYRAkE+CeETQieeduEUPPPyjWC8p6iSAU" "V/WcXyBvA4qTqeI4g8qJRtfR/DRe+Wrb6ZPvjFk0kHzJNrInMzYbtIfGii8+dEjr20JUz4uyinYM8VKRActo4zFgo3Pab6pUj23v+BORZPCsoJCwY9Xs0vH0ZouqCTUwbOBzUGFJvMgmwQIDAQAB;"_dmarc.giuliodinatale.it. 1 IN TXT "v=DMARC1; p=reject"_domainkey.giuliodinatale.it. 1 IN TXT "o=-"giuliodinatale.it. 1 IN TXT "v=spf1 ip4:65.19.154.90 ~all"giuliodinatale.it. 3600 IN TXT "google-site-verification=jQgbUpR_4b-6I6YZEPaFHrbjiUOb2czfFZrJBPd5Wyo"
HelioHost Posted April 30, 2025 Author Posted April 30, 2025 Last question and then I promise I'll leave you lol, if I wanted to integrate email into outlook therefore via imap protocol, what are the incoming and outgoing servers and corresponding ports? thank you very much Da: HelioHost Support Data: mercoled?, 30 aprile 2025 alle ore 22:06 A: giuliodinatale2006@icloud.com Oggetto: Re: [HH#986284] Migrate email from old hosting to Helio Looks good! You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64268 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
Krydos Posted April 30, 2025 Posted April 30, 2025 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Click mail in left navigation 4. Click Email Addresses in top tab 5. Locate the email address you would like to configure IMAP for 6. To the right of the email address click Mail Client Setup 7. Click manual setup We do recommend using tommy.heliohost.org as your IMAP and SMTP host though. People tend to get a lot more errors if they use their own domain like Plesk suggests.
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