why my account is suspended ?

[voltars]

i want to know why my account was suspended ?

[Unknown025]

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

[voltars]

8 hours ago, Unknown025 said:

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

i not have 2 account , only i have one account on johnny

[voltars]

yes can multiple users sign in from same network , also my friend invite me to heliohost and we put configuration from his device

[voltars]

why no replay to me ??

[wolstech]

Support is all volunteer and is primarily based in the USA. We were all asleep when you responded. If you post anywhere between 12AM and 7AM (US Eastern time), you won't receive a response quickly since there's nobody available.

That said, we don't believe your story either, especially since the supposed owner of the other account has been caught lying to staff previously (which is bannable on its own).

If it's your account, you should be signing up on your own, under your own email address, and managing your own account from your own computer. Our terms of service does not allow users to manage another person's account on their behalf without requesting permission before creating the account. Can you explain why the email addresses on these accounts have the same person's name in them?

 

[voltars]

2 minutes ago, wolstech said:

Support is all volunteer and is primarily based in the USA. We were all asleep when you responded. If you post anywhere between 12AM and 7AM (US Eastern time), you won't receive a response quickly since there's nobody available.

That said, we don't believe your story either, especially since the supposed owner of the other account has been caught lying to staff previously (which is bannable on its own).

If it's your account, you should be signing up on your own, under your own email address, and managing your own account from your own computer. Our terms of service does not allow users to manage another person's account on their behalf without requesting permission before creating the account. Can you explain why the email addresses on these accounts have the same person's name in them?

 

i no have 2 account with 2 thing , account my friend i think is orca or orcagroup my account is voltars , we use different domain

[voltars]

1 minute ago, voltars said:

i no have 2 account with 2 thing , account my friend i think is orca or orcagroup my account is voltars , we use different domain

another thing he create domain and dns for me does this have problem , and if yes how can change my account or remove it , what can i do ?