[HH#166180] Re: Suspicious Login Detected

[HelioHost]

Username: matthewseels, Server: Tommy, Main domain: matthewseels.dev

Hi,

I would like to confirm that I did not create multiple accounts. I did however login to the dashboard from my work computer. At the office some of my coworkers are also HelioHost users. I suspect this triggered the detection.

If I can provide you with any more information to prove I did not breach the Terms of Service I would be happy to do so.


Kind regards,
Matthew



________________________________
From: HelioHost
Sent: Wednesday, April 16, 2025 9:57:13 pm
To: matthew.seels@hotmail.com
Subject: Suspicious Login Detected

[HelioHost | Community powered free hosting for everyone.]
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[https://heliohost.org/images/mail/question.png]Hey Matthewseels,

First of all, thank you for your recent donation! However, we have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/

Sometimes this can be triggered erroneously by one of the following:

? Multiple family members creating an account from the same internet connection.
? Logging in from a school internet connection where another student also has an account.
? Logging in from a work internet connection where a coworker also has an account.
? Maintaining an account for someone else.

In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit.

Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all.

If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks.
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[Krydos]

Thanks for getting back to us so quickly. Do you know the usernames of your coworkers accounts?

[HelioHost]

The accounts I know of are Ismael78 and stoffel.
They have also received the same email about suspicious logins.



________________________________

[Krydos]

I have made a note in our system that these accounts all log in from the same work internet connection, but are not the same person. Thanks.