[Solved] Storage count mismatch - what is using so much space?

[freelio]

I deleted an app with Softaculous for a domain, but now it says my free subomain site is using 912 MB.  The Plesk file manager says my whole file tree is less than 65 MB, and I have no databases.

How can I find and recover the wasted space?

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

Here is your current disk usage breakdown:

Backups       0 MB
Emails      .46 MB
Files     84.78 MB
Trash         0 MB
Logs       1.00 MB
PSQL          0 MB
MySQL         0 MB
Total     86.24 MB

I'm guessing that you're confused by the fact that Plesk only calculates the total once every 24 hours or so. Therefore if you delete files it can continue showing you are using 900 MB for up to 24 hours. It doesn't update instantly.

[wolstech]

Plesk takes up to 24 hours to reflect changes to disk space use after files are added or removed. It's not real time. I just manually ran the recalculation for yours, assuming everything is good it should drop to the expected 86MB for files within the next hour or so (recalc can take a while).

Note that Plesk counts the entire contents of your home folder (which includes all addon domains too) on your main domain's disk space, instead of breaking it up across the addon domains the various document roots belongs to. It's just how Plesk works (though it does seem kind of silly). The space use reported for added domains only consists of things such as log files and mail.

EDIT: Looks like Krydos beat me to it...

Edited 5 hours ago by wolstech

[freelio]

Thank you both! I'll remember in the future that the totals on the summary page aren't calculated in real time.