[Solved] Cant view error logs

[razwanrazaq]

Hi,

im trying to run a python script via cgi folder but getting a 500 error but the error logs dont show any information. All i can see in the error logs is below:

 

[Thu Feb 06 21:51:25.494273 2025] [cgid:error] [pid 104352:tid 104376] [client 146.90.205.82:0] AH01215: stderr from /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi: failed to open log file /var/log/httpd/suexec_log, referer: https://tommy.heliohost.org/
[Thu Feb 06 21:51:25.494339 2025] [cgid:error] [pid 104352:tid 104376] [client 146.90.205.82:0] AH01215: stderr from /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi: fopen: Permission denied, referer: https://tommy.heliohost.org/
[Thu Feb 06 21:51:25.494569 2025] [cgid:error] [pid 104352:tid 104376] [client 146.90.205.82:0] End of script output before headers: tradingTheCloseTrades2.cgi, referer: https://tommy.heliohost.org/
[Thu Feb 06 21:51:42.818643 2025] [cgid:error] [pid 104149:tid 104193] [client 146.90.205.82:0] AH01215: stderr from /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi: failed to open log file /var/log/httpd/suexec_log, referer: https://tommy.heliohost.org/
[Thu Feb 06 21:51:42.818721 2025] [cgid:error] [pid 104149:tid 104193] [client 146.90.205.82:0] AH01215: stderr from /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi: fopen: Permission denied, referer: https://tommy.heliohost.org/
[Thu Feb 06 21:51:42.819101 2025] [cgid:error] [pid 104149:tid 104193] [client 146.90.205.82:0] End of script output before headers: tradingTheCloseTrades2.cgi, referer: https://tommy.heliohost.org/

Please can you advise.

thanks

Razwan

[Unknown025]

It's likely a file permissions error, but an administrator can give you more information. I'll escalate your thread so one can weigh in.

[Krydos]

stderr from /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi: fopen: Permission denied

It's trying to open a file that it doesn't have permission to open, and failing. What file are you trying to open?

[razwanrazaq]

I didn't think it was opening any files but I will double check this

[razwanrazaq]

Hi

I'm not opening any files in my code, is there a better way to see the errors?

thanks

Raz

[Krydos]

34 minutes ago, razwanrazaq said:

is there a better way to see the errors?

Here's our documentation for how to access the logs. https://wiki.helionet.org/View_Error_Logs But the fact that you posted the error log yourself means you already know how to view the error logs.

34 minutes ago, razwanrazaq said:

I'm not opening any files in my code

What is this then?

# ======= LOAD CHECKED VIDEOS =======
def load_checked_videos():
    if os.path.exists(CHECKED_VIDEOS_FILE):
        with open(CHECKED_VIDEOS_FILE, "r") as file:

Do you even know what your code is doing?

[razwanrazaq]

Yes that is a function but is not being called from the main script

[Krydos]

The error message you posted was about that script. Which script are we debugging then?

[razwanrazaq]

So this script is correct and this function is within the script but I don't call this function in my code 

[Krydos]

Your script had DOS line endings \r\n. Our servers run Linux (not Windows) so you need to use Linux line endings \n. Does it work now that I converted your line endings?

[razwanrazaq]

so yes, that has kind of worked but now i'm getting a different error.

2025-02-08 11:19:04	Error	146.90.205.82	504	GET /cgi-bin/tradingTheCloseTrades2.cgi HTTP/1.0			967	Apache SSL/TLS access
2025-02-08 11:20:04	Warning	146.90.205.82		AH01220: Timeout waiting for output from CGI script /home/razwanrazaq.helioho.st/httpdocs/cgi-bin/tradingTheCloseTrades2.cgi, referer: https://tommy.heliohost.org/				Apache error
2025-02-08 11:20:04	Error	146.90.205.82		Script timed out before returning headers: tradingTheCloseTrades2.cgi, referer: https://tommy.heliohost.org/				Apache error
2025-02-08 11:20:04	Error	146.90.205.82		3204009#0: *843175 upstream timed out (110: Connection timed out) while reading response header from upstream				nginx error

I created my own debug/log file and it gets a timeout on the below are there any restrictions on external urls/api's?

2025-02-11 09:23:44,238 - DEBUG - URL being requested: GET https://youtube.googleapis.com/youtube/v3/playlistItems?part=snippet&playlistId=PL6iyqX0myJ2H-0gSt6qMmA5ztI1jdnRZV&maxResults=1&key=<removed>&alt=json

[razwanrazaq]

Also i have created a new file helioScript.cgi that i tried this with, the older file has some line ending/tab issues

[Krydos]

Have you tested this script on your local PC? How long does it take to complete on your home PC?

[razwanrazaq]

so takes around a minute in total, below are some bits of the local log where the server script fails:

2025-02-11 21:39:49,432 - INFO - Start of script
2025-02-11 21:39:49,432 - INFO - main script start
2025-02-11 21:39:49,441 - INFO - file_cache is only supported with oauth2client<4.0.0
2025-02-11 21:39:49,451 - DEBUG - URL being requested: GET https://youtube.googleapis.com/youtube/v3/playlistItems?part=snippet&playlistId=PL6iyqX0myJ2H-0gSt6qMmA5ztI1jdnRZV&maxResults=1&key=AIzaSyDt7H2TpNiCYPwbTMnm_zHVovDnhjQX8PA&alt=json
2025-02-11 21:39:49,815 - INFO - got video
2025-02-11 21:39:49,815 - INFO - foud video
2025-02-11 21:39:49,819 - DEBUG - Starting new HTTPS connection (1): notegpt.io:443
 

[Krydos]

I have increased your Apache and Nginx timeout from 30 seconds to 5 minutes. Does it work now?