orca Posted February 2 Posted February 2 I use my domain and subdomains for emails and have set johnny.heliohost.org as my MX record. I want to prevent them from being disabled every month. How can I achieve this?
wolstech Posted February 2 Posted February 2 Krydos will need to take a look at this. The system is supposed to leave domains active if the MX is hosted here (you aren't the first to only use the service for email). Escalating. 1
Krydos Posted February 2 Posted February 2 7 hours ago, orca said: I use my domain and subdomains for emails and have set johnny.heliohost.org as my MX record. I want to prevent them from being disabled every month. How can I achieve this? Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again. 1
wolstech Posted February 2 Posted February 2 Specifically, you need to remove the below MX record to fix this issue. Johnny has to be the only MX on the domain. _dc-mx.d30c4fbcdaba.orcagroup.top 1
orca Posted February 2 Author Posted February 2 (edited) 5 hours ago, wolstech said: Specifically, you need to remove the below MX record to fix this issue. Johnny has to be the only MX on the domain. _dc-mx.d30c4fbcdaba.orcagroup.top okay thanks Edited February 2 by orca
orca Posted February 2 Author Posted February 2 5 hours ago, Krydos said: Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again. okay thanks
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