[Solved] Cancel Subscription

[nab]

Please cancel my monthly subscription. But please don't delete my VPS until the end of my subscription period, I want some time to download/migrate. Thank you.

[nab]

Also, having to file a ticket to do this, instead of being able to cancel directly, is vexing

[Unknown025]

I've escalated your request so an administrator can handle this for you.

[Krydos]

For anyone who searches and finds this, rather than being vexed you can cancel your own subscriptions by going to this page https://www.paypal.com/myaccount/autopay/ It is kind of hard to find that page on your own, so I understand. If you cancel this way you don't even have to talk to us, and we will keep your VPS on until you run out of prepaid time. When your VPS expires we will send you 1 email with a link to renew if you want, and if we don't hear back from your within 1 day we will power off your VPS and eventually delete it a month later without bothering you again. Contacting support isn't required if you're an extremely antisocial person, but we'd love to hear from you anyways.

We are planning on adding the ability to cancel your own subscription and delete your own VPS through the dashboard on our own website, but since we're a small non-profit powered by donations and volunteers we don't have a massive full time workforce to implement all of these features quickly. If you're interested in helping us implement features like this, please let us know because we would love to have more volunteers. The ability to cancel your own VPS is one of the higher priority things we have on our todo list right now, so thanks for the feedback letting us know we have our priorities straight.

We haven't added this feature yet, because we're understaffed and overworked, but it definitely could be worse. A lot of companies intentionally make it extremely difficult to cancel on purpose in the hopes that they will be able to continue billing you for something you don't need or want anyone or may not even realize you're still paying for it. For instance, I recently moved and I wanted to cancel my Spectrum internet. I called, and over the next 52 minutes had to talk to 4 different people, and was put on hold at least a dozen times, and just hassled relentlessly trying to convince me to keep paying them before they finally canceled it for me. That is a terrible way to do business, and we will definitely never do anything like that.

Anyways, your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.