[Krydos] Suspension - Juriscon

[juris]

Hello

Looks like my account was suspended.

Is it possible to know why and how to correct it? I think I'm on Tommy.

Thanks a lot!

Edited Saturday at 06:27 PM by juris

[wolstech]

Your account sent a ton of emails again, and we got flooded with non delivery reports. This is the second time your account has been suspended for email related issues.

I'm going to let Krydos handle this one because he's the one who suspended you and saw the issue happen, so he has more information on the issue, but be aware that you may end up needing have your account reset to be unsuspended since this is the second time it's happened.

Escalating.

[Krydos]

Yeah, this account needs to be reset. I just started a full backup. You can download the full backup from https://heliohost.org/backup/ Please download the backup and make sure everything you need is available. Once we hear back from you that you have all your files we can reset your account.

[juris]

thanks guys.

I'm thinking about restarting it all over so it's fine I guess.

I've downloaded the full backup. I just need more info on how to restore the necessary files.

Thanks.

[juris]

can I already donate for the new stevie or do I have to wait?

[Krydos]

Here is our guide for extracting the backup https://wiki.helionet.org/Account_Backups

[Krydos]

Just now, juris said:

can I already donate for the new stevie or do I have to wait?

Yes, you can donate for the new Stevie server whenever. The fundraiser started roughly 24 hours ago.

[juris]

awesome.

so i've downloaded the backup and did the donation.

[Krydos]

Thanks for the donation! I have reset your account. Click the link in the email I just sent you to take the next step.