[Solved] "Backup Manager / Remote Storage Settings" problem

[dosprn]

I have encountered a problem with the "Backup Manager/Remote Storage Settings" settings.

I have been successfully using this service for a few months since July 2024 and have been uploading backups to DriveHQ storage. But now I have discovered that since October 2024 backups are no longer being created.

I have tried to reconfigure Remote Storage Settings into different FTP storages (DriveHQ, Bakop, ftpupload.net) but I keep getting the same error.

Quote

Error: Unable to access the storage: Transport error: unable to list directory: Curl error: (7) Could not connect to server: Last FTP request: PASV Last FTP response: 227 Entering Passive Mode (185,27,134,11,109,11)
Make sure you have entered the correct storage settings. You can check them independently with the command:
curl -v --ftp-pasv -u if0_37891616 'ftp://ftpupload.net/htdocs/'

And if I execute the suggested curl command, it completes successfully of course (if necessary, the password to mentioned FTP storage is jxNV3DI1QSliyF).

Please pay attention to this problem and provide recommendations on how to fix it.

I am attaching a screenshot with an error during configuration.

[DmC]

I had the same problem.

They restrict outbound connections from the servers, so plesk (curl basically) is unable to initiate the remote connection to your ftp storage. Thus, it times out on the entering passive mode.

One solution is for you to configure a specific passive port on the remote end that's already open here.Something I assume you can't do as you're not the administrator.

The other solution is for @Krydos to add an exception rule for the ftpupload IP(s) on the firewall.

Edited December 12 by DmC

[wolstech]

Krydos will likely need to check the firewall to resolve this as DmC described.

Escalating.

[dosprn]

9 hours ago, wolstech said:

Krydos will likely need to check the firewall to resolve this as DmC described.

Escalating.

Do I understand correctly that it is proposed to add separate permissions for each IP of each FTP server? In my opinion, this is not very correct.

[Krydos]

2 hours ago, dosprn said:

In my opinion, this is not very correct.

Here are your options:

1. Configure the remote FTP client to use a passive port that is already open in our firewall. Best solution!
2. We make an exception for a specific IP address that is running the remote FTP server. Second best solution!
3. We open 40,000 or so outbound ports in the firewall. Worst solution! Definitely not going to happen.

[dosprn]

3 hours ago, Krydos said:

Here are your options:

1. Configure the remote FTP client to use a passive port that is already open in our firewall. Best solution!
2. We make an exception for a specific IP address that is running the remote FTP server. Second best solution!
3. We open 40,000 or so outbound ports in the firewall. Worst solution! Definitely not going to happen.

In this case, please add these addresses to the list of allowed exceptions 

Name: ftp.drivehq.com
Address: 66.220.9.50

Name: ftpupload.net
Address: 185.27.134.11

[Krydos]

Are you able to send your backups off to remote FTP now?

[dosprn]

16 hours ago, Krydos said:

Are you able to send your backups off to remote FTP now?

Thank you, I was able to successfully configure "Remote Storage Settings" and activated the "Scheduled backup task".
Now I will wait for the result.

[DmC]

1 minute ago, dosprn said:

Thank you, I was able to successfully configure "Remote Storage Settings" and activated the "Scheduled backup task".
Now I will wait for the result.

It runs an upload test before it gets enabled.

If it popped up a green message it's working.