Problem with Tommy

[tdm]

Dashboard is working ok - except for the phpMyAdmin part. :-(

Site access gives either

- 500 error

- no MySQL

- no SSL

I read previously that Tommy had some issues today, but apparently it's still ongoing.

 

 

[wolstech]

The issues you described are known side effects of the repair and are things you have to fix yourself.

 Try the guides linked in this news post.

 

[tdm]

All issues fixed.

Any chance non-linux/nginx  guru like me could receive early notifications on such issues and how/who fix it / part of it ?

Best regards ;-)

[KazVee]

For the Forum, you can bookmark the News section specifically, and check there in the first instance if you suspect an issue is not within your control: https://helionet.org/index/forum/1-news/

Another good page to bookmark is the Server Status Page here: https://status.heliohost.org/ which shows you at a glance if any servers are having issues, and if so, you can follow the reference number for the issue. (For example, you can see the ticket history of the recent fix here: https://status.heliohost.org/incident/880) 

If you have Discord, we have a 'Tommy Notifications' role enabled, as well as a News channel where updates (like server maintenance/repair/outages) are posted, so you'd get pinged there as soon as service announcements are made, as long as you turn those notifications on. 

Even if you don't have Discord, this page will show you the current conversations in the Discord Support channel: https://heliohost.org/chat/ 
While it's not the best place to check for news updates, there are usually a few people who refuse to read the news updates, who will ask things like "is the server down?" after a news post has been made to tell everyone the server is down. Sometimes, checking there may show you folks asking the same questions you have about something happening with your account, so it could give you an indication if there's a wider issue happening with the server. The page will also let you send messages to the support channel without needing a Discord account.

Hope this helps! 🙂