Access to account

[Semaphorea35]

Hello,
I try to connect my account this morning and it is not available.
What happens? Is there any pb with the server?

Thank you

[Unknown025]

You're located on Tommy, which is currently undergoing server maintenance. You can follow the latest updates here: https://status.heliohost.org/incident/880

[dosprn]

My account is located on Tommy.
Even though "network issues with one IP address - Fixed" I still can't log into my account.

Also, apparently LetsEncrypt certificates don't work too. 

[wolstech]

Apache is/was broken on Tommy. As of last update, a repair task was running on Tommy. That incident auto-resolved because the server is responding again, however it's still not 100% and some things aren't running properly yet.

Once it's fixed completely, you'll need to remove and reinstall the certificates and wait 2 hours (the repair tool deactivates all certificates internally, which is why your certs aren't working).

 

[marckeeley]

I've the same/similar problem. I can access my site although the certificate is invalid so I need to reinstall it. However I can't do that as the dashboard page gives an error 500.

[wolstech]

The API needed for the HelioHost Dashboard still isn't working, and it looks like all SSL certificates were disabled internally again (the repair tool does this as part of a repair, users have to remove and reinstall them to fix it).

I reinstalled your cert for you, but until the server is fixed completely and bihourly is running again so Apache restarts, it's not going to take effect.

[tdm]

Agree, Tommy looks a little bit tired today !

- no SSL

- no MySQL

Dashboard working - except for the phpMyAdmin part. :-(

[dosprn]

7 minutes ago, tdm said:

Agree, Tommy looks a little bit tired today !

- no SSL

- no MySQL

Dashboard working - except for the phpMyAdmin part. 😞

Dashboard working if you go directly to tommy.heliohost.org
But it fails if you login from https://heliohost.org/

[wolstech]

The website login and database server are working again.

Apache isn't working properly yet though. Still showing a config error in the backend of Plesk, and because of the issues the scheduled 2 hour restarts (and all other maintenance functions like account creates and inactivity suspensions) are stopped, so changes are not going into effect.