[Solved] www DNS record

[streetartlist]

Today I noticed that there was a little notice in my dashboard that "WWW domain not secured". I tried reissuing the certificate and got this error (see image).

I remember seeing something about www DNS records not carrying over a month or so ago, so perhaps this is related? Everything else works as it should, but I can't secure the www prefix and the site doesn't load if I prefix the URL with "www." 

Site: thestreetartlist.com

[MoneyBroz]

it seems that the www record is non-existent on your domain. Escalating this post so a root admin can add the record for you.

[MoneyBroz]

Also as side note, the www record isn't required for the certificate to be issued for your domain.

[wolstech]

Yeah, the www record was indeed missing. It's been fixed and the cert has issued successfully.

[Krydos]

Yeah, this is a strange side effect of transferring accounts from one server to another on our ancient DNS system, that will be upgraded before much longer. Once the DNS system is updated users will be able to edit, create, and delete DNS records themselves through Plesk. In the meantime, all accounts transferred have a patch that re-adds the www cname.

[streetartlist]

Hm.. So, the ssl certificate is now there, but now my site just shows a 404 error regardless of being prefixed with www. or not. Previously, everything else worked, it was just that I couldn't include links with the prefix.

Is there something else that I need to do now, following the addition of the www record? All of my files are still there and nothing else has been changed that I can see. 

[streetartlist]

The domain was previously used on Johnny, so maybe there's an issue from that? 

 

Update: just got home for a sec and checked again. The ssl was being flagged by antivirus, so I reissued it and that stopped. Now none of my js is working. I realize that this seems to be a compounding issue, but is there a reason why it could stop working as a result of the www record being added? I'm leaving for a bit and will check to see how I'm constructing the js paths when I get back, but wanted to ask as everything worked yesterday aside from the www prefix and nothing else has been changed. 

Edited December 10 by streetartlist
Update

[wolstech]

Tommy had a bunch of issues last night. Apache is (was?) broken, among other things.

This is part of an ongoing issue on Tommy.

 

 

[streetartlist]

Another update: I think that this can be marked as solved. I don't know if Apache was causing the issues, but I saw the notice regarding PHPMyAdmin on Discord and reset my password. Following that, everything is working, so I think the database pw issue was causing an error that made the js hang up. At any rate, seems to be working now 👍

[Krydos]

Glad everything seems to be working now. Going to mark this as solved again. Let us know if you notice anything else acting strangely.