[Krydos] Email not sending or deleting

[nazsky786]

Hi, so simply my emails are not being delivered and when i delete some emails they just reappear inside the inbox,

I get a let's encrypt error, for mail.gzmoperformance.co.uk but the link to emails is webmail.gzmo... 

I'm using the outlook app, used the setting suggested in the hestia panel.

Just seems to be an issue with the app side retrieve and send, the website direct works fine. 

[wolstech]

Krydos will need to look at this since its a VPS issue.

[Krydos]

13 hours ago, nazsky786 said:

so simply my emails are not being delivered

Did you set up SPF, DKIM, and DMARC?

13 hours ago, nazsky786 said:

when i delete some emails they just reappear inside the inbox

Are you deleting them via webmail, pop3, or imap?

[nazsky786]

So to be completely honest I have no idea what SPF, DKIM, and DMARC all these are? 

with siteground it was just enter the email address and add it. 

Deleting via webmail works fine, that is how I have to do it. 

Deleting and sending emails on the outlook app using the imap has issues. Don't think pop3 was an option. 

[Ookma-Kyi]

5 hours ago, nazsky786 said:

So to be completely honest I have no idea what SPF, DKIM, and DMARC all these are? 

with siteground it was just enter the email address and add it. 

Deleting via webmail works fine, that is how I have to do it. 

Deleting and sending emails on the outlook app using the imap has issues. Don't think pop3 was an option. 

Some needed reading:

SPF:

https://en.wikipedia.org/wiki/Sender_Policy_Framework

DKIM: https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail

DMARC:

https://en.wikipedia.org/wiki/DMARC

[Krydos]

12 hours ago, nazsky786 said:

with siteground it was just enter the email address and add it

We can set up email for you too, if you use our nameservers. Since you use Cloudflare for DNS, and DKIM, SPF, and DMARC are all DNS records we have no access to your Cloudflare account to set that up for you.

Basically all you have to do is use Hestia control panel and copy/paste the values they give you into Cloudflare. https://hestiacp.com/docs/user-guide/mail-domains.html