bram Posted November 7, 2024 Posted November 7, 2024 Hello, I recently added a new user which I gave FTP permissions to. I have been unable to authenticate an SFTP connection using this user's credentials (they do work logging in to plex, so I am confident the credentials are correct). Troubleshooting this issue actually lead to my IP being temporarily banned. Three strikes and you're out! Also I have been able to successfully connect to SFTP with my primary account's credentials, so I know I can get an SFTP connection. I just saw another post from someone who asked for two additional SFTP accounts and I think that explains what has been happening. That's led me here. Do I need an admin to enable SFTP for my new user?
wolstech Posted November 7, 2024 Posted November 7, 2024 Users cannot create SFTP users themselves. Krydos would need to set this up for you.
Krydos Posted November 7, 2024 Posted November 7, 2024 Use this page to securely submit a password for your new SFTP account https://heliohost.org/password/ The username will be prefixed with your main username, so something like bram_user1. Also let us know if you would like the SFTP account to be limited to a certain subdirectory within your home directory, for instance you could limit the new SFTP account to only be able to access /user1 but not other directories in your home directory like /logs or /httpdocs.
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