i Posted October 17 Share Posted October 17 hello i'm not able to login to https://johnny.heliohost.org/login_up.phpjohnny.heliohost.org when i login to https://heliohost.org/dashboard/ and click Continue to the Plesk control panel. it goes to https://johnny.heliohost.org/login_up.php?success_redirect_url=%2Findex.php and will not login to plesk even if i reset my password. please advise Quote Link to comment Share on other sites More sharing options...
MoneyBroz Posted October 17 Share Posted October 17 What is your username? Quote Link to comment Share on other sites More sharing options...
wolstech Posted October 17 Share Posted October 17 His username is a single letter i (matches forum account). Have you tried resetting the password using https://heliohost.org/reset/ (and not the plesk reset tool)? Quote Link to comment Share on other sites More sharing options...
i Posted Sunday at 02:59 AM Author Share Posted Sunday at 02:59 AM yes my username is "i" i changed the password but everytime i login it kicks me out after seconds, the problem is "johnny.heliohost.org" wont let me stay login and do any action ofcorse sometime it says another user in in the account. you can see in the picture please advice Quote Link to comment Share on other sites More sharing options...
i Posted Sunday at 03:00 AM Author Share Posted Sunday at 03:00 AM this is the picture Quote Link to comment Share on other sites More sharing options...
KazVee Posted Sunday at 03:50 PM Share Posted Sunday at 03:50 PM The 'another user with the same username is already logged in' happens to me when I login at the same time from another browser, or when I am logging in a few times and then closing my browser instead of logging out before I login again. Can you try clearing your cache please (https://wiki.helionet.org/misc/clear-your-cache) and using one of the two approved ways of logging in, at either https://heliohost.org/ or https://heliohost.org/login/ and then going into Plesk, to see if the same thing happens? I know that logins are not counted for folks who use the https://johnny.heliohost.org/login_up.php link to sign in, so if you try one of the approved ways to login and the problem continues, we'll be able to narrow down the issue. Could you also let us know how you are connecting (mobile data or WiFi) and which browser(s) you have used to try to login? Quote Link to comment Share on other sites More sharing options...
wolstech Posted Sunday at 03:57 PM Share Posted Sunday at 03:57 PM That happens a lot when their IP address is changing frequently. The solution is very often to use a VPN or a different Internet connection… 1 Quote Link to comment Share on other sites More sharing options...
i Posted yesterday at 02:16 AM Author Share Posted yesterday at 02:16 AM (edited) Fixed by using static ip address Edited yesterday at 02:17 AM by i fix: 1 Quote Link to comment Share on other sites More sharing options...
i Posted yesterday at 02:16 AM Author Share Posted yesterday at 02:16 AM On 10/20/2024 at 7:27 PM, wolstech said: That happens a lot when their IP address is changing frequently. The solution is very often to use a VPN or a different Internet connection… yes that was the problem 1 Quote Link to comment Share on other sites More sharing options...
i Posted yesterday at 02:20 AM Author Share Posted yesterday at 02:20 AM On 10/20/2024 at 7:20 PM, KazVee said: The 'another user with the same username is already logged in' happens to me when I login at the same time from another browser, or when I am logging in a few times and then closing my browser instead of logging out before I login again. Can you try clearing your cache please (https://wiki.helionet.org/misc/clear-your-cache) and using one of the two approved ways of logging in, at either https://heliohost.org/ or https://heliohost.org/login/ and then going into Plesk, to see if the same thing happens? I know that logins are not counted for folks who use the https://johnny.heliohost.org/login_up.php link to sign in, so if you try one of the approved ways to login and the problem continues, we'll be able to narrow down the issue. Could you also let us know how you are connecting (mobile data or WiFi) and which browser(s) you have used to try to login? On 10/20/2024 at 7:20 PM, KazVee said: i am on cloudflare network , and it doesn't have static exit ip that was the problem 1 Quote Link to comment Share on other sites More sharing options...
KazVee Posted yesterday at 02:36 AM Share Posted yesterday at 02:36 AM 17 minutes ago, i said: Fixed by using static ip address Thanks for posting this update, this will help other forum users who have the same problem and search for tips on how to fix it. 🙂 Quote Link to comment Share on other sites More sharing options...
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