i'm not able to login to johnny.heliohost.org

[i]

hello

i'm not able to login to https://johnny.heliohost.org/login_up.phpjohnny.heliohost.org

when i login to https://heliohost.org/dashboard/ and click Continue to the Plesk control panel.  it goes to https://johnny.heliohost.org/login_up.php?success_redirect_url=%2Findex.php

and will not login to plesk even if i reset my password.

please advise

[MoneyBroz]

What is your username?

[wolstech]

His username is a single letter i (matches forum account).

Have you tried resetting the password using https://heliohost.org/reset/ (and not the plesk reset tool)?

[i]

yes my username is "i"

 

i changed the password but everytime i login it kicks me out after seconds, the problem is "johnny.heliohost.org" wont let me stay login and do any action

ofcorse sometime it says another user in in the account. you can see in the picture

please advice

[i]

this is the picture

[KazVee]

The 'another user with the same username is already logged in' happens to me when I login at the same time from another browser, or when I am logging in a few times and then closing my browser instead of logging out before I login again. 

Can you try clearing your cache please (https://wiki.helionet.org/misc/clear-your-cache) and using one of the two approved ways of logging in, at either https://heliohost.org/ or https://heliohost.org/login/ and then going into Plesk, to see if the same thing happens? I know that logins are not counted for folks who use the https://johnny.heliohost.org/login_up.php link to sign in, so if you try one of the approved ways to login and the problem continues, we'll be able to narrow down the issue.

Could you also let us know how you are connecting (mobile data or WiFi) and which browser(s) you have used to try to login?

[wolstech]

That happens a lot when their IP address is changing frequently. The solution is very often to use a VPN or a different Internet connection…