Can't login anymore since I got suspended

[juris]

Hi everyone,

following to my last issue (helionet.org/index/topic/62147-solved-suspended-juriscon/), I can't login anymore.

At first I thought it was because of the moving, but I received a mail saying it was over.

Since I got resuspended, I could not reconnect anymore.

When I am checking my account's status, it says "Unable to login with that username and password."

Is there something I can do to activate my account again? thanks!

[Unknown025]

As far as I can see, your account is still active. Are you sure you're using the correct password?

[juris]

hi. sorry for the late answer

I reseted my password and was able to go in.

 

but after I logged out, I could not login anymore.

at first, I thought it was Ublock, but it isn't obviously.

any idea?

[juris]

and looks like my site is not online anymore...

[MoneyBroz]

31 minutes ago, juris said:

and looks like my site is not online anymore...

All of the websites on your account appear to be working. Can you cannot login at all, or does Plesk log you out after you login?

[juris]

it says unable to log in with that username or password

[KazVee]

When you try to login, are you using only the links https://heliohost.org/ or https://heliohost.org/login/ ? Sometimes people will bookmark their Plesk server login page and that won't always work properly, so we recommend using only the 2 links above. 

Could you also please let us know what browser you are using, and which type of device (desktop or mobile)? Have you tried clearing your browser cache (https://wiki.helionet.org/misc/clear-your-cache)?

Are you making sure to type in your password, and not use a password manager extension from your browser (which may have the wrong password saved in there)? I do this a lot by accident so that's why I'm checking... 😅

Also, sometimes people can try to use a different internet connection to see if that makes a difference. For example if you're using your phone on WiFi, maybe try the data connection to login, and see what happens?

[juris]

i am on opera 95.0.4635.90. i've been using this browser for years for my professional emails and for heliohost. it does not work on https://heliohost.org and https://heliohost.org/login

for the first time I've just tried to log in on my android phone with google chrome on my usual provider and firefox on my mobile provider. both do not work either.