[Krydos] Help. Plesk error? All is fine but suddenly "Limit per hour" to zero.

[vvenet]

Dear support team. 

I am not receiving e-mail. In the 'Outgoing Mail Control' section I suddenly see that my setting of '50' is now '0'. I am not going over the limit of 50 at all. Please see attached screenshots of yesterday and of this morning. It happened at midnight probably. Last received e-mail was yesterday at 22.33h. Can you please help? 

1) Why is my limit suddenly '0'? Something must have triggered this.

2) Can you please restore my settings back to the original 50? 

Your kind assitance is highly appreciated. Thank you! 🙂
(user: vvenet)

[wolstech]

The screenshot for October 8 shows 51 total for the 24 hour period if you add the number of mails each hour together for the full 24 hours...Which exceeds the 50/day limit and got your mail removed again. It looks like it worked as designed to me.

Why do you think you didn't send this many?

[vvenet]

Dear Wolstech, thank you for your reply.

I did not sent these e-mails as outgoing e-mails from my computer (by smtp). These e-mails are forwarded incoming e-mails, received on the MX-server of Heliohost and forwarded to my Gmail-inbox. I understand from our earlier chat, that these forwarded e-mails are also counted as outgoing e-mails too.
For your information: I do receive many regular notification e-mails that are simply forwarded to my Gmail-inbox. That is why it can be up to 5 or 8 e-mails in one hour.

At the moment I only have 14 e-mails that are deferred/delayed to be delivered. But the ones that are rejected is much higher. Those rejected e-mails are the ones that are send to non-existing e-mails. Since the catch-all feature has been disabled, rejected e-mails are removed. They also do not show up in the deferred/delayed overview. So that is good.
After I disabled the catch-all feature last week, these e-mails are rightfully rejected and should not be counted as part of the hourly limit. But are they? 


I think Plesk is not working as it is designed because of the following:

1) Please see attached screenshot. It says that the limit is set to 50 e-mails (messages) per hour and not per 24 hour period. That is why I think there is a Plesk error, because I do not override 50 outgoing/forwarded e-mail per hour. 
 

Kind regards,

 

Edited 5 hours ago by vvenet
typing error

[wolstech]

Quote

These e-mails are forwarded incoming e-mails, received on the MX-server of Heliohost and forwarded to my Gmail-inbox.

That counts as a sent email. ANY email leaving our server for any reason counts, including forwarded email. This was explained last time this happened. Other than removing the forwarders and using the Plesk mailboxes directly, there isn't really a good solution as we generally don't raise limits for forwarding due to the fact it can make it appear that our server is sending spam.

The limit is 50/hour in Plesk so you can use your entire daily quota of 50 at once if you wish. That said, if you do, you must send exactly 0 for the next 23 hours or you lose your right to send email. The actual process that removes your email service is a custom system that users do not have visibility into.

Krydos may have some additional input on this.

 

[vvenet]

Dear @wolstech, thank you for your response.

In Plesk it clearly says the quota is 50 per hour. That is also what you say and what the screen shot says that I sent earlier ("50 messages per hour").
But now you also say also it is 50 messages per 24 hour. This is confusing since there are 24 hours in a day (which means 50x24=1200 outgoing e-mails which honestly is a bit too much). 

1) Well, whatever the setting of the quota is, can you be so kind to set a custom quota of 75 on the subscription (and each hosted domain)?
Like you, I don't want to be involved in spam. But obviously I need a bit more quota regarding my e-mail communication.
To reduce forwarded e-mails, I have diminished e-mail alerts already (only app). 

2) And can you please re-open my account/subscription, so I can receive the e-mails that are in the queue right now?

3) Or another option: is it possible to apply for 'unlimited' in return for a periodic donation? Of course within a fair use policy?
Heliohost will always be in control after all. 🙂 

Kindly awaiting your reply. 

[wolstech]

Quote

In Plesk it clearly says the quota is 50 per hour. That is also what you say and what the screen shot says that I sent earlier ("50 messages per hour").
But now you also say also it is 50 messages per 24 hour. This is confusing since there are 24 hours in a day (which means 50x24=1200 outgoing e-mails which honestly is a bit too much). 

Yeah this messaging is a bit confusing, but we do mention several places in our docs that the limit is 50/day. Plesk only shows the limits per hour because our mail enforcement system is a custom solution outside of Plesk. Plesk itself has no idea that a random script is going to change the limits to 0 when 50/day is exceeded.

Mail service has been restored again.

Unlimited email is something we've never done and probably would never do since it would be too much of a spam risk.

I'll let Krydos decide on whether to raise your limit to 75.

[vvenet]

Dear @wolstech, thank you again for you help and assistance.

I am more than willing to make a periodic donation when more custom service is requested. In the past I had services with numerous providers and I wish to have it at one place + that I support the Heliohost approach. A group of dedicated people. 🙂 

I do receive some deferred e-mail. But some also not. When I try to resend them through Plesk's interface, I receive this message: Could not flush the selected message from the queue: Request failed with status code 404". Shall I just wait or are these e-mails lost?

[Krydos]

The problem with forwarding emails automatically through our servers is if someone sends you spam, and then you forward it to Gmail, or any other email provider, and they decide it is spam then Gmail blocks our server for sending spam. They don't care if it's forwarded or not. They see the spam coming from our server and the thousands of other users sharing an IP with you can no longer send emails to Gmail addresses anymore either. Do you think it's fair for some other user to remove your ability to send emails to Gmail because they are forwarding spam that is sent to them through their account and off to Gmail?

Why don't you use some external email provider if you insist on forwarding spam?

Why don't you just set up an email client to connect to our server and read the spam you receive directly rather than forwarding it somewhere else to get our whole server blocked?

[vvenet]

Dear @Krydos, thank you for your message.

I do understand your concern and I do agree with you. I have the same concerns. Therefore just now, I have also configured my e-mail accounts in Plesk in such a way, that any spam is immediately deleted so it will not be forwarded to my Gmail account (it was still done with the *spam* indication). The reason for forwarding my e-mail to Gmail has multiple reasons.
1) for work purpose I have to use and monitor multiple accounts and by forwarding them to Gmail, they are in one overview
2) not to load the Heliohost server by not using storage space.

You make a good point of using an e-mail client. Let me please investigate this option.
I am not an IT-specialist so I have to figure out what the best option will be. Like using IMAP or not. And how to access the different e-mail boxes while on the road.

Kind regards and thank you again for your support.