[Solved] suspended: sunamongus

[sunamong]

I think my account is suspended cause im trying to figure out how to get a next project working

Edited October 9 by sunamong

[Unknown025]

Your account is not suspended, but you have consumed more disk space than your allocated for (4694.63/4000 MB). I can either reset your account or an administrator can look into it further for you.

[KazVee]

The initial issue was solved over Discord so I'll mark this as [Solved].

As info for others in the forum who encounter the same issue: The same storage issue happened again today, this user reached 4843.70/4000 MB and Krydos explained to them in Discord how to select the 'Skip the Recycle bin` option when deleting files: 

In Discord I also provided the link on how to donate for more storage (https://wiki.helionet.org/accounts/donation-increase-storage) if they wanted to go up to the 6000 MB max on their account. 

We've also sent them info in Discord about where to keep an eye on the load being caused by their account: https://heliohost.org/dashboard/load as well as a recommendation to build the Next app how it's done in the tutorial (https://wiki.helionet.org/tutorials/node.js/next.js) so it uses Passenger to try to help keep the account load down.

I've also recommended they convert their Next app to a static site for deployment, and if they wanted more than 6000 MB storage or if they want to keep their Next app dynamic but it's too much of a load for the shared hosting account, I've sent them info on the VPS plans too: https://heliohost.org/vps/