HelioHost Posted September 26, 2024 Posted September 26, 2024 Username: vv5130, Server: Tommy, Main domain: learn.helioho.stHi, I tried to login to my account after my account was to a new server.I am no longer able to login to the account.Could you pls fix this issue. Thanksvv5130 On Wednesday 25 September 2024 at 18:09:24 BST, HelioHost wrote: | | | | | Hey Vv5130, Your account has been moved to the new server! Keep in mind that your IPv4 address and IPv6 address have also changed. If you use our nameservers the DNS records have already been updated for you, but if you use external DNS, such as Cloudflare, you'll need to login to their system to update your DNS records yourself as listed below. A record = 65.19.154.90 AAAA record = 2001:470:1:1ee::1002 You may need to update other DNS records such as SPF, MX, DKIM as well since your account will be on a new IP. Due to DNS caching, it could take up to 4 hours for your website to be fully moved to the new server. This means that if you make changes to your website, and your internet connection still has the old A record or AAAA record cached, you could continue seeing the old website without the new changes for up to 4 hours. As always, we recommend logging in to your account on our main heliohost.org website using the Login Now button below. Logging in from any other URL could cause your account to be deactivated due to logins not being counted, or various error messages. If you log in from this recommended URL will direct you to the new, correct server. Please let us know if you notice any speed improvements, run into any issues, or have any questions. You can reply to this email, contact us on our forum at https://helionet.org/ or chat with us at https://heliohost.org/chat/ | | | Login Now | | | | | | | | | | | | | | | | ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe | |
wolstech Posted September 26, 2024 Posted September 26, 2024 Have you tried resetting your password? https://heliohost.org/reset/ Also, please try logging in at https://tommy.heliohost.org:8443/ directly (using your username vv5130, not your email address), if https://heliohost.org/login/ is not working for you and let us know the results.
HelioHost Posted September 26, 2024 Author Posted September 26, 2024 I can logon to?Tommy HelioHost?- that works.And now also heliohost.org/login - thanks! You can close the ticket. On Thursday 26 September 2024 at 16:16:52 BST, HelioHost Support wrote: Have you tried resetting your password? https://heliohost.org/reset/ Also, please try logging in at https://tommy.heliohost.org:8443/?directly (using your username vv5130, not your email address), if https://heliohost.org/login/?is not working for you and let us know the results. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=62336 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
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