aaronmaruska Posted September 20 Posted September 20 Hello, I need to have the domain changed on my accountย From: saturdaymarket.live To: rainsplashmedia.comย user name: aaronmaruska Thanks,ย Aaron
KazVee Posted September 20 Posted September 20 I've changed the domain for you. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either:ย Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the Tommy server. You can see the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. ๐
aaronmaruska Posted September 23 Author Posted September 23 Hello, I have updated and pointed my domain towards HelioHost's nameservers right after this message was received (9/19) and as of today (9/23) I am still not seeing my website when attempting the updated domain (rainsplashmedia.com).ย When I check the IP address, I only see the HelioHost countdown page, which counts down and then restarts back to 2 hours. I have cleared my browser's cache. done a DNS check with my updated domain (rainsplashmedia.com), which comes back as not found. I also contacted Hover (Domain register),ย and they confirmed that ns1 / ns2ย heliohost.org are showing as the name servers on their end. Is there something I am missing here, or is there an issue elsewhere?ย Thanks,ย Aaronย
wolstech Posted September 23 Posted September 23 Looks like an issue on your registrar's end. There's no NS records being advertised for that domain:ย https://bybyron.net/php/tools/dns_records.php?domain=rainsplashmedia.com&rec=NS Our name servers are configured for that domain if you specifically query them, so the issue is your registrar's NS records being missing: nslookup rainsplashmedia.com ns1.heliohost.org Server: UnKnown Address: 65.19.143.3 Name: rainsplashmedia.com Addresses: 2001:470:1:1ee::1002 65.19.154.90 ย
aaronmaruska Posted September 26 Author Posted September 26 Hello, Following up, I have reupdated and checked the DNS settings with Hover and still we are still experiencing the same issue.ย As an A/B test, I took another domain and set it up on a virtual server I have with Ionos, and within 20 minutes, the DNS records were showing updated and I had a the website up and running. Since the backend also uses Plesk, In comparing the HelioHost Plesk settings I noticed that with "rainsplashmedia.com," I wasn't seeing the domain name in comparison to Ionos Plesk.ย I attached screenshots to show what I am seeing as well as the DNS records that I added in Hover.ย I am at a loss here with next steps.
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