[Solved] Cannot receive e-mail

[jchang]

I can no loger receive e-mail my all my heliohost mailboxes.  It was working last week.

Not Found

The requested URL /roundcube/index.php was not found on this server.

I tried turning the e-mail service off an on, and deleted an account and recreated it again to no avail.  I'm able to log in via IMAP and see my old e-mails, but it's not receiving any new e-mail when I sent a test e-mail form another e-mail address I have.

 

May or may not be related, I tried debuggin this by access this not using IMAP, but webmail.  I turned on roundmail, but I get this error:

 

Not Found

The requested URL /roundcube/index.php was not found on this server.

 

When I tried to access this link from plesk

https://webmail.jchang.heliohost.org/roundcube/index.php?_user=bsf%40jchang.heliohost.org
 

 

Thanks,

Jacob

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

Your email service was disabled for trying to send 84 emails on 2024-08-13. To prevent spam the default sending limit is 50 per day. I have re-enabled your email service, but try to keep your sent emails below 50 to avoid having email service disabled again. If you need to send more than 50 emails per day the limit can be raised, but we will need some additional information from you about the emails you intend to send.

[jchang]

If I put multiple people on the CC or BCC list, does that count as multiple e-mails? That might explain why I reached the limit.  I think I can try the mailing list feature if that was the problem.

I'm using the account to manage an administration of a non-profit organization, and I use it to sent e-mail to our attendees for meeting reminders as well as e-mail exchanges with with the leadership group.

But it's the beginning of the year for us and I can imagine I might bumping against the 50 e-mail a day during this period where there are lots of e-mail exchanges as we organize for the new year.

 

Thanks,

Jacob

 

[Krydos]

4 hours ago, jchang said:

If I put multiple people on the CC or BCC list, does that count as multiple e-mails?

Yes. You can send 50 emails to 1 person at a time, or you can send 25 emails to 2 people at a time, or you can send 1 email to 50 people, etc.

[jchang]

If I send a message to the mailing list I create on heliohost, and the mailing list, in turn, sends it to 50 people, would that count as 50 e-mail in a day or 1 e-mail in a day?

Thanks,
Jacob

[wolstech]

It counts as 51... One email from mailbox to mailing list and then 50 from the mailing list to the outside world.

The limit exists specifically to prevent bulk email and spam. As was mentioned above, we can increase the limit for you, but you would need to provide samples of what's being sent so we can be sure you're not sending things that are likely to be marked as spam. Also be aware that your account will get suspended if we receive a spam complaint from any of your recipients.

We don't like having to be this tough on the email, but unfortunately far too many people have tried to use our service to send spam and phishing in the past and gotten the servers blacklisted, which results in every single user on our service being unable to send email, in some cases that can take weeks or months to fix.

[jchang]

Here is the example e-mail I tried to send out before.  I BCC'd 42 people in addition to the 4 CC people.  Everyone on there I know personally and we meet up once a week.  So they are not even people who attended once and never show up again.  So on a worse day, I may need to send out 3 or 4 e-mails (I imagine I sent out 1 or 2 emails, then realized there was incorrect information and sent another one).  I will also be using the e-mail account for individual 1-1 logistical purposes, so I think a limit of 250 per day would suffice.

Thanks,
Jacob
 

Date: Mon, 12 Aug 2024 20:53:37 -0700
MIME-Version: 1.0
User-Agent: Mozilla Thunderbird
Content-Language: en-US
Subject: BSF Leader's Workshop / this Saturday 8/17 6:45 AM / NEW LOCATION:
 New Community Church
To: <myself>
Cc: <person1>, <person2>,
 <person3>, <person4>
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 7bit

Hello BSF Leaders,

We are excited to be starting our new year of BSF in the study of 
Revelation!

I would like to remind people that our leader's workshop is this 
upcoming Saturday.  Please come at 6:45AM for fellowship, and we will 
begin promptly at 7:00AM.

*************************************
*** IMPORTANT -- Location Change ****
*************************************

We will be meeting NOT at our usual place for this leader's workshop, 
but instead, we will be meeting just a couple of blocks away at

New Community Church
<address removed>


We will return to our regular location at Menlo Church for leader's 
meeting starting on 9/7


Coffee, donuts, and other foods will be provided by the staff.  You are 
welcome (but not required) to bring any other foods to share.


Jacob

[Krydos]

Here are the standard questions we need an answer to before we can increase your send limit:

1. How many emails you plan to send per day?
2. Where you get the email addresses from?
3. How can recipients of your emails unsubscribe?
4. Do you have an unsubscribe@yourdomain.com address set up?
5. Do you have an abuse@yourdomain.com address set up?
6. Does each email have a link to unsubscribe?
7. Do you share or sell email addresses that you get?
8. Post an example of the messages being sent.

You've already provided the answer to question 8.

[jchang]

1. How many emails you plan to send per day?
Typically, up to 25 e-mails a day for one or two days out of the week for individual communication.  Plus 50 e-mails for the group announcements 0, 1, or 2 times a week (so 0, 50, or 100 e-mails).  I requested 250 to give some buffer room.

2. Where you get the email addresses from?
We ask for them when we invite them to be part of the leadership group

3. How can recipients of your emails unsubscribe?
We remove them when they stop being part of the leadership group.  There are no "inactive" members that will be on the distribution they will only receive e-mail if they are active.

4. Do you have an unsubscribe@yourdomain.com address set up?
No, but they can just reply to the e-mail and I will receive any feedback they have.

5. Do you have an abuse@yourdomain.com address set up?
No, I don't plan to set up a mailing list so that other people can send e-mails to our members through the heliohost service.  I plan only to put people's e-mail address on the BCC list when I send out announcement e-mails from my heliohost account

6. Does each email have a link to unsubscribe?
No.  But they can just reply to me on every e-mail I plan to sent out.

7. Do you share or sell email addresses that you get?
Each member gets another member's e-mail on paper.  It is made clear that the information is confidential and should not be shared outside the group.

8. Post an example of the messages being sent.
See above post.

[Krydos]

Your daily email sending limit has been increased to 250.

[jchang]

Thanks!   I just made a donation for your troubles.

[Krydos]

Thanks for the donation. We really appreciate it.

[jchang]

Hi.  I just tried to send e-mail out to about 24 people (most of which is on the BCC list) and it states that the limit has been reached. Looks my account is still active though.  Is there an additional limit on recipient per message?

Thanks,

Edited August 25 by jchang
update with more information

[Krydos]

Which email address is sending the emails?