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Posted

Since Johnny was restored the e-mail is not working on my account (any address, even a newly created one).  If I try to sign-in to webmail I get the message "Connection to storage server failed."  Attempting to use a mail client results in an unable to connect message.

Posted

Weird. The connection issue and round cube error is something Krydos will need to look at.

Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.

Posted
19 hours ago, eeyore211 said:

If I try to sign-in to webmail I get the message "Connection to storage server failed."

I created a temporary krydos@yourdomain.com address and it seems to work just fine for me. Is it still not working for you? Perhaps you could try deleting the email addresses and recreating them? All of the emails should be in your backup that you can download from https://heliohost.org/backup/ in case you need any of them.

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17 hours ago, wolstech said:

Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.

DKIM, SPF, and DMARC have been set up for you.

Posted

It started working again today, I'm not sure exactly when but probably around the time you were checking it.  All seems fine now on both webmail and e-mail clients.  Thank you for looking into it.

  • Krydos changed the title to [Solved] e-mail not working
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