[HH#239444] Re: HelioHost Website Inactive ??

[HelioHost]

Username: jjo2007, Server: Tommy, Main domain: jjo2007.heliohost.org

Hi Heliohost.

Have I gone over deadline for logging into my account ? And if so, what
do I need to do about it ?
My files are all there (I have just revised one) but this message is
showing instead of the website:
"The webpage at*https://www.jjo2007.heliohost.org/*might be temporarily
down or it may have moved permanently to a new web address."
I have not received a warning email about this, like the following which
I received in February...

Jerry Oakes (jjo2007)


On 19/02/2024 21:48, HelioHost wrote:
> HelioHost Website Inactive
> HelioHost | Community powered free hosting for everyone.
>
>
> Hey Jjo2007,
>
> It's been a while since we've seen you. Are you still using your
> hosting account? The last time you logged in was 2024-01-22. In order
> to keep your website active you must log into your control panel at
> least once every 30 days.
>
> If you wish to continue using your hosting plan you will need to log
> in by clicking the link below. Next, provide your email and password
> in the box and click log in to access your dashboard. If you don't log
> in sometime in the next few days your website will be replaced with a
> inactive page.
>
> Our apologies for requiring you to log in to your account to continue
> using it. We understand that once you get your website perfected there
> is little reason to view your control panel anymore, but if we didn't
> have a way of determing which accounts were abandoned our servers
> would quickly become even more overloaded than they already are.
>
> We plan on releasing a new server named Morty soon where you won't
> have to login to keep your account active that you may be interested
> in. We'll make a news post when this new server is available.
> Login Now
>
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>
> ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe
>
>

[wolstech]

That account is working for me, though its SSL certificate does need to be reissued to fix a security warning. I've gone ahead and done that for you, the warning should clear up within the next 2 hours.

If the site is still not working for you within the next 2 hours, can you try accessing it from a different internet connection (e.g. a cell phone on its data plan instead of home internet) and tell us if it works?

[HelioHost]

Hi again, Heliohost support.
The website is working now; thank you for your help.

Jerry Oakes



On 10/08/2024 03:23, HelioHost Support wrote:
> That account is working for me, though its SSL certificate does need
> to be reissued to fix a security warning. I've gone ahead and done
> that for you, the warning should clear up within the next 2 hours. If
> the site is still not working for you within the next 2 hours, can you
> try accessing it from a different internet connection (e.g. a cell
> phone on its data plan instead of home internet) and tell us if it works?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61706
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>