azubriy Posted July 29 Posted July 29 Hello, it seems, my account has been suspended and I don't know the reason. my username: rsnpzd server: Tommy I had an account on Johnny previously, but after the RAID-issue I've asked for Tommy-account. Could you help me with un-suspension? Thanks a lot, BR, Andriy,
wolstech Posted July 29 Posted July 29 Your account used 17.6GB of memory nearly instantly when something ran on your account earlier today. It also used a ton of CPU (over 10% of the daily quota in about 15 minutes). That resource usage caused nearly half an hour of downtime for several thousand other websites, and almost crashed Tommy. Whatever it is you were running is either way too heavy for the server, or is broken. I'll let Krydos decide what he wants to do with your account, but we cannot have whatever that was happening again.
azubriy Posted July 29 Author Posted July 29 I'm really sorry for the huge resources use. I guess, it happened because of a mistake in my code. I'll roll back the code and it won't happening again. Thank you.
Krydos Posted July 30 Posted July 30 You single handedly caused the load to spike from 10-15 to over 100, caused 48 minutes of downtime of Tommy, and dropped our weekly uptime from 99.51% to 99.00%. The goal for Tommy is to keep the uptime above 99.50%. So I'll give you 3 options: Wait until the weekly uptime is higher than 99.50% again, and then you can have your account unsuspended. This might take a week or two, it's hard to predict. Switch to a VPS to get your account back online immediately, and we'll credit the $1 you donated for your Tommy account towards the first month of the VPS. So if you get a Mercury VPS it will only cost you $3 for the first month instead of $4. Wait for Johnny to be rebuilt. The goal on Johnny is to keep the uptime above 97% so there is more leeway for mistakes in your code. This may or may not happen faster than option 1 so I listed it as a possibility.
azubriy Posted July 30 Author Posted July 30 Thank you! I'd try option 2 (Mercury VPS). Transaction ID 9Y301140A6294922Y
wolstech Posted July 31 Posted July 31 Do you want a control panel installed on it? Many users ask for a free control panel product like Hestia so it comes preconfigured for web hosting and they can control the VPS from their browser (VPSes come with SSH only by default and you'd need to install Apache, PHP, mysql, etc. yourself, but a control panel includes all of that stuff).
Krydos Posted July 31 Posted July 31 Hestia has been installed on your VPS. You can find the default username, and password in the file /root/hestia.txt The URL to login is https://vps103.heliohost.us:8083/ The server that you're on is a little overloaded right now due to us moving a lot of stuff off of Sparkie for the raid rebuild. If you find your VPS a little slow let us know and we can move you to a faster server.
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