HelioHost Posted July 9, 2024 Posted July 9, 2024 (edited) Username: wanghley, Server: Tommy, Main domain: wanghley.com Dear HelioHost Team, I hope this message finds you well. I recently received a notification that my account (username: wanghley) has been suspended due to your detection system identifying multiple accounts associated with my IP address. Upon reviewing the situation, I realized that my friend (username: ambulis) and I were in the same network at home. I understand and respect your policy that each individual is allowed only one account unless prior permission is granted for special circumstances such as shared IP usage. To prevent any future issues, could you please advise on the correct procedure for ensuring compliance with your terms of service? Specifically, how should we proceed to ensure that both accounts remain active without risking suspension? Your guidance on this matter would be greatly appreciated. Thank you for your attention to this matter. I look forward to your response and apologize for any inconvenience caused. Best regards, --[removed] [removed] The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. On Tue, Jul 9, 2024 at 2:51?PM HelioHost Support wrote: > Hey, > > Thanks for your donation last year. It's amazing donors like you that keep > our non-profit going. Without donors we would quickly go out of business. > > Unfortunately our multiple account detection system has been forced to > suspend your account because it thinks you may have more than one account. > As you agreed to when you created your account, the first line in our terms > of service states that each person is allowed to have one account. It also > mentions that if you want to have more than one account, such as if > multiple live in the same house and share the same IP and use the same > computer, you need to let us know in advance of creating the account to > avoid getting suspended. This includes donor accounts. > > One common reason people create multiple accounts is to get more than 1 > domain. Did you know you can add multiple domains to your one account for > free? Just let us know and we can add a domain. > > Another common reason people create multiple accounts is to get more > storage space. Did you know that you can donate to have storage space added > to your account? Just let us know you want more storage space and we'll let > you know how to do so. > > You can reply to this email if you have any questions. Thanks. > > HelioHost Support > https://heliohost.org > https://helionet.org >@heliohost.org> Edited July 9, 2024 by wolstech Remove personal info
Krydos Posted July 9, 2024 Posted July 9, 2024 Thanks for letting us know. The accounts wanghley and ambulis have been unsuspended, and an exception has been added to the multiple account detection system.
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