ninjasr Posted June 27 Share Posted June 27 I tried to access my site and got hit with the high load message. I have no clue what could have caused the high load, so I request some help in figuring out why. And, of course, I request to be unsuspended. If it's relevant, I'm willing to pay for increased storage (as I had been considering it for a while). Additionally, if the problem is something that cannot be solved, then I would, at the very least, like to get an archive of my site. Link to comment Share on other sites More sharing options...
MoneyBroz Posted June 27 Share Posted June 27 You were suspended for using 10040.50 CPU. an admin can give you more info on what is causing your load to exceed the limits. Link to comment Share on other sites More sharing options...
MoneyBroz Posted June 27 Share Posted June 27 I also unsuspended your account. Link to comment Share on other sites More sharing options...
MoneyBroz Posted June 27 Share Posted June 27 6 hours ago, ninjasr said: If it's relevant, I'm willing to pay for increased storage (as I had been considering it for a while). Increasing your storage wouldn't solve the high load issue. Link to comment Share on other sites More sharing options...
MoneyBroz Posted June 27 Share Posted June 27 Escalating this topic so an admin can assist with what is causing the high load on your account. Link to comment Share on other sites More sharing options...
ninjasr Posted June 27 Author Share Posted June 27 Alright, thank you. Link to comment Share on other sites More sharing options...
Krydos Posted June 27 Share Posted June 27 You were suspended due to high load from PHP. Since you deleted all the files you would know why you were suspended better than me. Link to comment Share on other sites More sharing options...
ninjasr Posted June 28 Author Share Posted June 28 I understand what happened even less now. The only files that I deleted recently had no PHP in them at all (HTML, CSS, some pictures). I guess something mysterious happened that I wasn't aware of. Link to comment Share on other sites More sharing options...
Krydos Posted June 28 Share Posted June 28 If you think someone else accessed your account I recommend changing your passwords and doing a malware scan of your computers. Link to comment Share on other sites More sharing options...
Krydos Posted June 29 Share Posted June 29 Since you got suspended again right away I took another look at your account. Yesterday when I decided that you deleted all your files it was because I looked in httpdocs which is where Plesk puts your main domain. I didn't realize that you still had an old cPanel transfer account which has your main domain in public_html. The public_html has a wiki installed at the w directory that is getting hammered by spam bots. Here is the number of requests that each IP has made to your wiki. 7980 54.218.130.248 8001 217.113.194.172 8342 217.113.194.167 8345 195.113.118.51 8642 34.220.150.232 9719 217.113.194.173 9738 217.113.194.175 9751 217.113.194.169 11330 217.113.194.162 11749 217.113.194.161 15066 52.25.169.122 22307 47.76.35.19 24910 54.189.117.42 32794 90.180.247.237 96655 54.218.254.11 No human has viewed your wiki 96k times. I recommend doing a full reset to restore your account back to the default settings. The old cPanel accounts have a lot of bugs so we always recommend a reset when someone has an issue with their account. We can make a full backup for you prior to wiping it in case you need something from your old account. Link to comment Share on other sites More sharing options...
ninjasr Posted July 1 Author Share Posted July 1 Alright, if you recommend a reset then that's what I'll do. I would greatly appreciate a full backup. Link to comment Share on other sites More sharing options...
Krydos Posted July 1 Share Posted July 1 I created a full backup of your account that you can download from https://heliohost.org/backup/ if you need it. Here is the instructions for extracting your data https://wiki.helionet.org/tutorials/plesk/account-backups I reset your account, and the next step is to click the link in the email I just sent you. Let us know if you need help with anything else. Link to comment Share on other sites More sharing options...
ninjasr Posted July 1 Author Share Posted July 1 (edited) Is it possible to set a redirect from ninjasr.heliohost.org to the new domain? Or, alternatively, is it possible to have the old domain? Edited July 1 by ninjasr Link to comment Share on other sites More sharing options...
wolstech Posted July 1 Share Posted July 1 Your domain has been changed back to ninjasr.heliohost.org. It may take up to 2 hours to work. 1 Link to comment Share on other sites More sharing options...
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