xiaotusoushu Posted May 2 Share Posted May 2 When I was uploading files to my Helio hosting, i got the error. /xiaotusoushu/files.xiaotusoushu.helioho.st/24276/15308584: open for write: received failure with description 'Failure' Could you please help to check what happened? Thanks a lot. Link to comment Share on other sites More sharing options...
xiaotusoushu Posted May 3 Author Share Posted May 3 Link to comment Share on other sites More sharing options...
wolstech Posted May 3 Share Posted May 3 I have no idea on this one. The paths in the error don't look normal though, so I wonder if something broke with your account's FTP configuration. Let's see if krydos can figure this out. Escalating. Link to comment Share on other sites More sharing options...
xiaotusoushu Posted May 4 Author Share Posted May 4 Any updates? Link to comment Share on other sites More sharing options...
wolstech Posted May 4 Share Posted May 4 Krydos can take a few days to respond when he's busy (we're all volunteers, so sometimes real life gets in the way of things...). He'll reply when he gets a chance to look at this. Link to comment Share on other sites More sharing options...
wolstech Posted May 4 Share Posted May 4 Just recalc'd the space and realized this account is full, which probably explains the issue... Link to comment Share on other sites More sharing options...
Krydos Posted May 4 Share Posted May 4 I recalculated the usage and reactivated your account. Can you login now? Here is your current disk usage Backups 0 MB Emails .02 MB Files 350.17 MB Trash 0 MB Logs 1.33 MB PSQL 0 MB MySQL 31.49 MB Total 383.01 MB If you need more than 1000 MB you can upgrade your Tommy account up to 6000 MB for a one-time donation of $5 per 1000 MB. If you need more than 6000 MB you can get a VPS which start at 50 GB storage for $4 per month, up to 300 GB storage. Link to comment Share on other sites More sharing options...
Krydos Posted May 4 Share Posted May 4 20 hours ago, xiaotusoushu said: Any updates? Just for future reference, I work on support requests by oldest response to newest response. So if you bump your thread it moves it to the bottom of my todo list. Link to comment Share on other sites More sharing options...
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