xiaotusoushu Posted May 2 Posted May 2 When I was uploading files to my Helio hosting, i got the error. /xiaotusoushu/files.xiaotusoushu.helioho.st/24276/15308584: open for write: received failure with description 'Failure' Could you please help to check what happened? Thanks a lot.
wolstech Posted May 3 Posted May 3 I have no idea on this one. The paths in the error don't look normal though, so I wonder if something broke with your account's FTP configuration. Let's see if krydos can figure this out. Escalating.
wolstech Posted May 4 Posted May 4 Krydos can take a few days to respond when he's busy (we're all volunteers, so sometimes real life gets in the way of things...). He'll reply when he gets a chance to look at this.
wolstech Posted May 4 Posted May 4 Just recalc'd the space and realized this account is full, which probably explains the issue...
Krydos Posted May 4 Posted May 4 I recalculated the usage and reactivated your account. Can you login now? Here is your current disk usage Backups 0 MB Emails .02 MB Files 350.17 MB Trash 0 MB Logs 1.33 MB PSQL 0 MB MySQL 31.49 MB Total 383.01 MB If you need more than 1000 MB you can upgrade your Tommy account up to 6000 MB for a one-time donation of $5 per 1000 MB. If you need more than 6000 MB you can get a VPS which start at 50 GB storage for $4 per month, up to 300 GB storage.
Krydos Posted May 4 Posted May 4 20 hours ago, xiaotusoushu said: Any updates? Just for future reference, I work on support requests by oldest response to newest response. So if you bump your thread it moves it to the bottom of my todo list.
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