[Solved] I got error when uploading files

[xiaotusoushu]

When I was uploading files to my Helio hosting, i got the error.

/xiaotusoushu/files.xiaotusoushu.helioho.st/24276/15308584: open for write: received failure with description 'Failure'

 

Could you please help to check what happened? Thanks a lot.

[xiaotusoushu]

[wolstech]

I have no idea on this one. The paths in the error don't look normal though, so I wonder if something broke with your account's FTP configuration.

Let's see if krydos can figure this out. Escalating.

[xiaotusoushu]

Any updates?

[wolstech]

Krydos can take a few days to respond when he's busy (we're all volunteers, so sometimes real life gets in the way of things...). He'll reply when he gets a chance to look at this.

[wolstech]

Just recalc'd the space and realized this account is full, which probably explains the issue...

[Krydos]

I recalculated the usage and reactivated your account. Can you login now? Here is your current disk usage

Backups       0 MB
Emails      .02 MB
Files    350.17 MB
Trash         0 MB
Logs       1.33 MB
PSQL          0 MB
MySQL     31.49 MB
Total    383.01 MB

If you need more than 1000 MB you can upgrade your Tommy account up to 6000 MB for a one-time donation of $5 per 1000 MB. If you need more than 6000 MB you can get a VPS which start at 50 GB storage for $4 per month, up to 300 GB storage.

[Krydos]

20 hours ago, xiaotusoushu said:

Any updates?

Just for future reference, I work on support requests by oldest response to newest response. So if you bump your thread it moves it to the bottom of my todo list.