orca Posted April 26 Share Posted April 26 This is the second time that the mail server is disabled, and the main domain is be disabled and I must activate it again manually, and this message shown on mail server. Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 26 Share Posted April 26 Are you actually hosting your website with us or just email? Usually when we see this, it's because either the website isn't hosted here, or in a few odd cases we've found the domain cleanup script was broken...if the website itself is hosted here, I'll escalate to Krydos to check why this was disabled. 1 Quote Link to comment Share on other sites More sharing options...
orca Posted April 26 Author Share Posted April 26 Just now, wolstech said: Are you actually hosting your website with us or just email? just email, but in future may host website also. Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 26 Share Posted April 26 (edited) That's why. The server is designed to check if the website is hosted here and disables the domain if it's not. Users on Cloudflare used to be exempt just due to using Cloudflare so you never had an issue before, but I believe Krydos updated the system to now verify these domains via file presence...which a mail-only domain will fail. I believe Krydos can exempt you so the domain cleanup script won't disable it... Escalating. Edited April 26 by wolstech Elaborate 1 Quote Link to comment Share on other sites More sharing options...
orca Posted April 26 Author Share Posted April 26 Just now, wolstech said: That's why. The server is designed to check if the website is hosted here and disables the domain if it's not. I believe Krydos can exempt you so the domain cleanup script won't disable it... Escalating. okay thank you, I will wait him. Quote Link to comment Share on other sites More sharing options...
Krydos Posted April 26 Share Posted April 26 2 hours ago, orca said: just email, Which domain? 1 Quote Link to comment Share on other sites More sharing options...
orca Posted Wednesday at 05:37 PM Author Share Posted Wednesday at 05:37 PM On 4/27/2024 at 12:43 AM, Krydos said: Which domain? I use 3 domains media.orcagroup.top admin.orcagroup.top mails.orcagroup.top but i don't use orcagroup.top but it main domain for media.orcagroup.top admin.orcagroup.top Quote Link to comment Share on other sites More sharing options...
Krydos Posted Saturday at 03:46 AM Share Posted Saturday at 03:46 AM When a main domain is disabled, it takes all the subdomains down with it, regardless of whether the subdomains are hosted by us or not. What I have done is removed orcagroup.top from your account and left the subdomains. If the subdomain's MX point to us they should stay enabled, and if the main domain isn't attached to the subdomains it won't take them offline too when it's disabled. If you decide to host the main domain with us some day we can just add it back to your account. I created a full backup before I changed anything which you can download from https://heliohost.org/backup/ in case anything got lost in the shuffle. KazVee has written up a nice guide on how to extract the full backups if you need help with that too which can be found at https://wiki.helionet.org/tutorials/plesk/account-backups 1 Quote Link to comment Share on other sites More sharing options...
orca Posted Saturday at 02:01 PM Author Share Posted Saturday at 02:01 PM 10 hours ago, Krydos said: When a main domain is disabled, it takes all the subdomains down with it, regardless of whether the subdomains are hosted by us or not. What I have done is removed orcagroup.top from your account and left the subdomains. If the subdomain's MX point to us they should stay enabled, and if the main domain isn't attached to the subdomains it won't take them offline too when it's disabled. If you decide to host the main domain with us some day we can just add it back to your account. I created a full backup before I changed anything which you can download from https://heliohost.org/backup/ in case anything got lost in the shuffle. KazVee has written up a nice guide on how to extract the full backups if you need help with that too which can be found at https://wiki.helionet.org/tutorials/plesk/account-backups thanks a lot , the problem solved Quote Link to comment Share on other sites More sharing options...
Krydos Posted Saturday at 09:39 PM Share Posted Saturday at 09:39 PM I tested the domain disabling system with your three subdomains, and the way everything is configured right now they won't get disabled again. Quote Link to comment Share on other sites More sharing options...
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