PTJ Posted March 30 Posted March 30 Dear Helionet admin Since the server couldn't use, I would like to cancel my subscription and get my refund please. Many Thanks PTJ
Unknown025 Posted March 30 Posted March 30 I'll escalate your request so an administrator can handle that for you.
Krydos Posted March 30 Posted March 30 The VPS was working fine, and was fully tested before you logged in to it for the first time. Just because you broke it doesn't mean it's defective.
PTJ Posted March 30 Author Posted March 30 (edited) May I ask is my VPS server working again now? If I cancel my subscription, will it affect my server running this month? will I able to use until 30th April? Edited March 30 by PTJ
Krydos Posted March 30 Posted March 30 1 hour ago, PTJ said: May I ask is my VPS server working again now? No, your VPS was deleted because you contacted PayPal and disputed the charge for the reason "The buyer stated that the item was defective or not as described." That's why I said the VPS wasn't defective. When you dispute a charge like this and we give you a refund we actually lose about $0.50 to $1.50 because PayPal doesn't give us the fees back.
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