Kc_ Posted February 23 Posted February 23 Hi there, just wanted to renew my account, but I get an error message: Uh oh, something went wrong. I recommend contacting support for further assistance. Can anybody help me on this? Kc
Kc_ Posted February 23 Author Posted February 23 Ok, forget it. Just got a mail that my account is now renewed Strange that...
Kc_ Posted February 23 Author Posted February 23 Aaand it's inactive again Something strange is happening here...
MoneyBroz Posted February 23 Posted February 23 The task for renewing your account will run next after the current task finishes.
wolstech Posted February 23 Posted February 23 Escalating to Krydos. The log shows it went inactive 4 minutes after renewing... I know there's been some updates to the backend task on Tommy that does this stuff recently...considering the last login is a month ago still, I'm guessing the renewal failed to set the login date to today so it expired a second time immediately after renewing...
Kc_ Posted February 23 Author Posted February 23 The renew mail just came in. Seems to be working this time, so the issue is solved for me. Just some additional information for debugging purpose: The "Uh oh, something went wrong" message appeared some seconds (~5sec I'd say) after I initiated the renew process, not some minutes after. When this message showed up I instantly tried to restart the renew process some times (I think i did that 4 times), so maybe that had some influence on the instant expiry therafter.
Krydos Posted February 24 Posted February 24 I'm upgrading the renew script, so all of the above is because I haven't finished deploying all of the code yet. It should work better after it's fully tested.
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