HelioHost Posted February 11, 2024 Posted February 11, 2024 Username: N/A, Server: N/A, Main Domain: N/AHello, As I asked recently to cancel my subscription, why was i charged 8$ from my PayPal account on your behalf? I'd like a refund since, I no longer have any subscription active on your website. Also please cancel this subscription as soon as possible. Kind Regards, Szymon
Krydos Posted February 11, 2024 Posted February 11, 2024 Sorry about that. It was my fault. Since you upgraded your VPS you ended up with 2 active subscriptions somehow, and I only canceled one of them, but the second one charged you again. I've given you a full refund. Thanks for letting know about the error in our billing system, and thanks again for using our VPS service.
Krydos Posted February 11, 2024 Posted February 11, 2024 For our reference, here is where this user canceled their subscription on 2024-02-01 prior to being billed again on 2024-02-11 https://helionet.org/index/topic/58913-solved-cancel-my-subscription/?do=findComment&comment=261069
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