[HH#969461] FW: Email limit

[HelioHost]

Username: squash, Server: Tommy, Main domain: <removed>.nl.eu.org

Dear HelioHost,

In addition to my previous ticket I have another issue.

Only when I'm connected using a VPN, or using mobile data on my phone, can I use my email and access Plesk at https://tommy2.heliohost.org:8443/.

Using my regular home connection and IP-address (<removed>) , I have the following problems:

* I cannot send or receive emails and my client (Outlook) shows the error message: 0x800CCC0E.
* I cannot access Plesk via 'https://heliohost.org/dashboard/'. After I click 'Continue to the Plesk control panel.', my browser shows the error: 'ERR_CONNECTION_TIMED_OUT'.

I tried: different devices; browsers; email clients, DNS-providers and cleaning cookies. However the problem remains.

My Helioshost-email: <removed>

Kind regards,
<removed>


From: <removed> >
Sent: vrijdag 19 januari 2024 12:24
To: 'support@heliohost.org' >
Subject: Email limit

Dear HelioHost,

Can you please change "The maximum number of outgoing email messages" to "Unlimited"?

If this is not permitted, please set it to the highest number.

Kind regards,
<removed>@heliohost.org@<removed>.nl.eu.org@<removed>.nl.eu.org>

Edited February 1, 2024 by Krydos
Removed personal information

[Krydos]

I checked the firewall and it looks like 2 of your IPs got blocked in the firewall for trying to login to IMAP (mail client) with the wrong username or password. I have unblocked those IP addresses, but if you have your mail clients configured with the wrong username or password it could get blocked again.