garrigue Posted November 14, 2023 Share Posted November 14, 2023 Hello ! I'm trying to restaure a website coming from another host but I'm facing the following error : UpdraftPlus Restore error: 504 I've deactivate the firewall but the problem seems to come from a proxy according what I've found on internet. What can I do ? Thank you Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 14, 2023 Share Posted November 14, 2023 Does the 504 error happen every single time you try, or have you only tried once? Quote Link to comment Share on other sites More sharing options...
garrigue Posted November 14, 2023 Author Share Posted November 14, 2023 I tried with firewall and without firewall : it happens everytime And everytime the website become unavailable, I loose wp-admin access, because the website is locked in kind of maintenance mode without possibility to login at all, so I rebuild a fresh WP Quote Link to comment Share on other sites More sharing options...
garrigue Posted November 14, 2023 Author Share Posted November 14, 2023 Now I've tried a third time, still the same issue Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 15, 2023 Share Posted November 15, 2023 I've increased the proxy timeout on that domain from 60 seconds up to 180 seconds so maybe it won't give that error again, but I want to make an observation: Tools are meant to make things quicker and easier. Dumping the database to an .sql file, zipping the files, and restoring the backup to transfer a Wordpress site to another host takes like 5 minutes. How much time should you waste trying to get this transfer tool to work? Should we spend 5 days trying different things to make this Updraft tool work when it only takes 5 minutes to do it manually? Would you spend 5 days driving somewhere when you could walk there in 5 minutes? If it still gives that error after 180 seconds we could try increasing it more. Quote Link to comment Share on other sites More sharing options...
garrigue Posted November 15, 2023 Author Share Posted November 15, 2023 Dear Krydos, Thank you for your advice and I totally agree with you. But I have no clue on transferring a WP website without tools for noobs like me. I also do not have access to the ftp server neither to the database, I took the backup from a host that gives WP admin access only. However, if you have a better tool than Updraft to advice, please let me know. Thank you Quote Link to comment Share on other sites More sharing options...
garrigue Posted November 15, 2023 Author Share Posted November 15, 2023 I've tried again to restore the website but unfortunately, it doesn't work.... Quote Link to comment Share on other sites More sharing options...
artistwalks Posted November 15, 2023 Share Posted November 15, 2023 hello, easiest and best way is to use (All in one WP migration) plug-in quickly migrate wordpress sites and keep backups. it is very popular one and has a lot of tutorials on how to do it on youtube. best Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 15, 2023 Share Posted November 15, 2023 @garrigue Let us know if the All In One WP Migration tool works for you. If it doesn't we could try randomly increasing the timeout again to maybe 5 minutes this time. @artistwalks Thanks for the suggestion. All of the HelioHost staff, myself included, hate Wordpress with a passion because it is constantly getting hacked and causing high load so none of us will touch it with a 10 foot pole. Therefore we know very little about plugins for Wordpress. Quote Link to comment Share on other sites More sharing options...
garrigue Posted November 17, 2023 Author Share Posted November 17, 2023 Hi @Krydos, I'm willing to use the all in one WP Migration plugin but I need you to increase the Maximum upload file size: to 600Mb please I'm using PHP 7.4.33 Thank you Quote Link to comment Share on other sites More sharing options...
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