seintitus Posted November 1, 2023 Posted November 1, 2023 Hello. My username is tchesoen. My account has been suspended and I am not sure of the real course. You had earlier mentioned to me that maybe my account could have been hacked. Since I am not sure of what the issue could be, I kindly I request you to unsuspend it and advice me if I should clean up the all account and start afresh. Thank you
OnEnemy Posted November 1, 2023 Posted November 1, 2023 Hello. Your site was suspended for two reasons: High load and suspected null software. https://www.phptravels.com/pricing shows it starts at $50. Do you have a license? Our terms specifically state you cannot have any illegal content on our hosting. However, if you have bought a license for this software, please look into our VPS plans, they only start at $4/m and you cannot be suspended for high load since its contained to your own container. We would be happy to unsuspend you and help you get set up on a VPS, if this is the case.
seintitus Posted November 2, 2023 Author Posted November 2, 2023 Hello. I had no idea that the script would cause high traffic on the CPU. I am sorry for that. Yes I will be considering going for vps hosting in the coming month. Meanwhile kindly unsuspend my account so that I will take off the script that's causing heavy traffic and meanwhile I'll use it on hosting that doesn't take up much CPU. Thanks
wolstech Posted November 2, 2023 Posted November 2, 2023 Unsuspended. Please remove the source of the load quickly. Also, as above, if you do not have a license for that travel script, please remove that within 24 hours as well. Nulled software is not permitted.
seintitus Posted November 2, 2023 Author Posted November 2, 2023 Hello. I am still unable to login it's still showing it as suspended
wolstech Posted November 2, 2023 Posted November 2, 2023 Escalating...this account gave us trouble suspending yesterday as well...
Krydos Posted November 3, 2023 Posted November 3, 2023 Due to the 2160 sent spam emails, plus the high load, plus troubles suspending, plus troubles unsuspending, plus high CPU usage, plus high memory usage I'm guessing this account needs to be reset. Let us know when you're ready to proceed with the reset.
seintitus Posted November 3, 2023 Author Posted November 3, 2023 Hello. Yes go ahead and reset it kindly since I have no other option. Thanks in advance
Krydos Posted November 4, 2023 Posted November 4, 2023 Looks like your new account is working well so far.
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