seintitus Posted July 4, 2023 Share Posted July 4, 2023 Hello. The outgoing emails from my account (info@cyclos.za.org) fail to be delivered. I am hereby attaching a screenshot. Regards, Titus Link to comment Share on other sites More sharing options...
MoneyBroz Posted July 5, 2023 Share Posted July 5, 2023 On 7/4/2023 at 2:20 PM, seintitus said: Hello. The outgoing emails from my account (info@cyclos.za.org) fail to be delivered. I am hereby attaching a screenshot. Regards, Titus Gmail is very strict on emails. Most emails originating from heliohost ip addresses often do not deliver because gmail see these as spam and blocks them. Even main heliohost emails sometimes don't deliver. Link to comment Share on other sites More sharing options...
MoneyBroz Posted July 5, 2023 Share Posted July 5, 2023 Looks like gmail blocked it due to a missing PTR record. A PTR record tells where the email originated from (i.e a hostname or ip address). This block is to prevent spam as scammers often spoof emails from legitimate email addresses. Link to comment Share on other sites More sharing options...
wolstech Posted July 6, 2023 Share Posted July 6, 2023 It's because his account is on the backup IP we used to keep it online during the recent DDoS. Tommy's .106 IP does not have reverse DNS configured, so accounts on it cannot send to Gmail. Krydos can fix it. Link to comment Share on other sites More sharing options...
Krydos Posted July 6, 2023 Share Posted July 6, 2023 It should be fixed now. Try sending an email to https://www.mail-tester.com/ to make sure everything is good. Please note that each time server your account is on is targeted by a DDoS we may need to move your account to an alternate IP to mitigate the downtime for everyone's websites. This may temporarily break the email. After 1 week without a DDoS attack we will move everything back to the original IPs. Link to comment Share on other sites More sharing options...
seintitus Posted July 7, 2023 Author Share Posted July 7, 2023 Hello. I got a score of 2.8/10. Here is the link: https://www.mail-tester.com/test-rnr67kdri Link to comment Share on other sites More sharing options...
Krydos Posted July 7, 2023 Share Posted July 7, 2023 Oh my bad, I didn't notice that you had let your account get archived. When an account gets archived the SPF, DKIM, and DMARC get deleted, so when you renew your account you have to request them be set up again. Try sending another test email. Link to comment Share on other sites More sharing options...
seintitus Posted July 8, 2023 Author Share Posted July 8, 2023 Hello. I got a score of 8.8/10. Here is the link: https://www.mail-tester.com/test-z81esjf1v Kindly also assist me remove the following subdomain from my account. (study.cyclos.za.org) and replace with the following: (edu.cyclos.za.org) . I had earlier made the request on a separate topic 2 days ago. Thanks in advance. Link to comment Share on other sites More sharing options...
Krydos Posted July 9, 2023 Share Posted July 9, 2023 It should be working now. Link to comment Share on other sites More sharing options...
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