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[Solved] Hi, please give a ticket


weet94

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Your account is not suspended...that said, your website is:

  • Refusing connections due to Ricky having something wrong with it
  • Is on Ricky, which is no longer supported and is going away in the next few weeks. When that happens your account will be backed up and deleted if it's not moved before then.
  • Is flagged as malicious by a few different antivirus products.

You need to both move your account to another server and fix the malware issue. You should have received an invite to move the account to Johnny at this point, but apparently didn't use it. Do you want that resent?

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I took a quick look around your account on Ricky and I don't see any malware. Your invite to move to Plesk was sent on 2022-11-14. I have resent the invite. Since you use Gmail it might get delivered to your spam box. If it is in spam please report it as "not spam" so future emails will be delivered to your inbox.

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  • Krydos changed the title to [Solved] Hi, please give a ticket
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