[HH#738346] Re: Account Created

[HelioHost]

Username: thebigdickcock19, Server: Johnny, Main domain: thebigdickcock19.helioho.st

Can you setup a spf dkim and dmarc record for that account ?

Op wo 12 apr 2023 om 04:23 schreef HelioHost :

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Thebigdickcock19,
>
> Your new HelioHost account has been successfully created!
>
> You can use the link below to login now. Please be aware that your
> dashboard and control panel are active, but it can take up to two hours for
> your domain to be fully functional.
>
> We're still in the process of converting our systems to the new control
> panel so not all the features are available yet, but we hope to have
> everything 100% as soon as possible. The main things that are missing is
> Java/JSP, Ruby on Rails, the ability to edit DNS yourself, and the ability
> to add or delete domains on your own. If you need a domain added just let
> us know and we can add it for you.
>
> If you need help with anything or have any questions just let us know. You
> can reply to this email, post on Discord, or post on our forum to get help.
> Login Now
> [image: Twitter] [image: Facebook]
> [image: Phone Number]
> <+1-802-884-3546> [image: Support Forum] [image:
> Email]
> ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe
>
>

[Krydos]

SPF, DKIM, and DMARC have been set up for the domain thebigdickcock19.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 you can link the report to us and we can help you fix any issues.

I would also like to mention that based on your domain name, in case you didn't read our terms of service closely enough, we don't allow porn sites to be hosted on our servers. If you would like to review the terms of service again they can be found at https://wiki.helionet.org/hosting/terms

[HelioHost]

A test result here

https://www.mail-tester.com/test-2oae7p6cq

Op do 13 apr 2023 om 06:56 schreef HelioHost Support >:

> SPF, DKIM, and DMARC have been set up for the domain
> thebigdickcock19.helioho.st. We recommend sending a test email to
> https://www.mail-tester.com/ to make sure everything is set up correctly.
> If the score is anything less than 10/10 you can link the report to us and
> we can help you fix any issues. I would also like to mention that based on
> your domain name, in case you didn't read our terms of service closely
> enough, we don't allow porn sites to be hosted on our servers. If you would
> like to review the terms of service again they can be found at
> https://wiki.helionet.org/hosting/terms
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55656
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

It looks like you lost 2 points for not emailing real content. Simply sending the single word "test" will always get flagged as spam.

An actual issue is your DKIM got turned off somehow. The DKIM box was checked yesterday, but between yesterday and when you sent that test email it got turned off somehow. I turned it back on again for you. You can test an email with real content now if you want to.

[HelioHost]

https://www.mail-tester.com/test-u3zm0ty96

DKIM is not working and i got still the same result.

i think it doesn't much matter with reel content DKIM is not properly set
up on your side

Please fix DKIM.

Op do 13 apr 2023 om 22:59 schreef HelioHost Support >:

> It looks like you lost 2 points for not emailing real content. Simply
> sending the single word "test" will always get flagged as spam. An actual
> issue is your DKIM got turned off somehow. The DKIM box was checked
> yesterday, but between yesterday and when you sent that test email it got
> turned off somehow. I turned it back on again for you. You can test an
> email with real content now if you want to.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55656
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Kairion]

Could you please access your Plesk panel, click on Mail > Mail Settings > Click on thebigdickcock19.helioho.st and check if on that page the option "Use DKIM spam protection system to sign outgoing email messages" is checked?

If it is not, please select it and click on "OK" or "Apply".

After enabling it (or if it is already enabled), click on "How to configure external DNS" and please send us the DKIM DNS records Plesk is generating for your subdomain so we can compare them with the current DNS records set up on your subdomain.

[HelioHost]

To enable DKIM signing if you use an external DNS server, you need to
configure DKIM DNS records on the DNS server yourself.
To do so, use the DKIM DNS records below:

- default._domainkey.thebigdickcock19.helioho.st. IN TXT "v=DKIM1;
p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCz9o/83SS8bjadjxuCHNxbQCByV2Cf8r8kYhWOecfwQbYVFv01R9ksh23vp2svALgRbpMHPbzyRgxiPm5hLq+A4GH0AIclFz35nHGt2seMLogDNkSAJvKtYnPnb85RpkFdlPEVCLJHKiXWYv1/zpWGIfqeo4O2oytgaHuuNOfoxwIDAQAB;"
- _domainkey.thebigdickcock19.helioho.st. IN TXT "o=-"

If you have domain aliases you use to send mail, add the DKIM DNS records
for them as well. Use the same records as for the main domain but with the
domain alias name.

Op vr 14 apr 2023 om 01:17 schreef HelioHost Support >:

> Could you please access your Plesk panel, click on Mail > Mail Settings >
> Click on thebigdickcock19.helioho.st and check if on that page the option
> "Use DKIM spam protection system to sign outgoing email messages" is
> checked? If it is not, please select it and click on "OK" or "Apply". After
> enabling it (or if it is already enabled), click on "How to configure
> external DNS" and please send us the DKIM DNS records Plesk is generating
> for your subdomain so we can compare them with the current DNS records set
> up on your subdomain.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55656
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

No one has ever turned DKIM back off after I enabled it for them and set up the DNS so I wasn't aware that the key would change. Furthermore the first 39 characters and the last 7 characters didn't change so I would have had to compare them really closely to make sure all of the 216 characters were correct so it makes sense that it wasn't obvious.

Anyways, third try will probably work.

[HelioHost]

Still the mail got refuse by some email adresses like Gmail

Maybe whitelisting is a solution

https://www.dnswl.org/?page_id=4

Op vr 14 apr 2023 om 06:28 schreef HelioHost Support >:

> No one has ever turned DKIM back off after I enabled it for them and set
> up the DNS so I wasn't aware that the key would change. Furthermore the
> first 39 characters and the last 7 characters didn't change so I would have
> had to compare them really closely to make sure all of the 216 characters
> were correct so it makes sense that it wasn't obvious. Anyways, third try
> will probably work.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55656
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

There is nothing we can do to make Gmail accept our emails. Even getting a perfect 10/10 on the mail tester, and even contacting a Google employee they can't do anything about it either. The Gmail spam filter uses algorithms that aren't under direct control by Google employees, and it just does whatever it wants. If the email gets sent to the spam box you can ask your recipients to mark it "not spam" and Gmail will eventually learn that your domain is sending good emails that people actually want to read. Gmail doesn't have any whitelists or blacklists. It just has AI that decides what happens to the email.

[Kairion]

Just a complement:

About possible blacklists, as far as I could check at https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3ajohnny.heliohost.org&run=toolpage, a trustful blacklist check tool with updated blacklist providers, our server Johnny was only blacklisted on SORBS spam blacklist, which I already petitioned for delisting and it got automatically approved, so after 48 hours (time for full DNS changes propagation) it will be delisted from all servers using SORBS spam blacklist.

You can check the result from the blacklist check tool at the link above or through the screenshot below:

https://imgur.com/a/xKiz622

If you perhaps find our server blacklisted in a different blacklist provider, please let us know so we can reach out to them to get it delisted.

PS.: About Gmail, as Krydos said, unfortunately there is nothing we can do, since it does not have a blacklist/whitelist system but relies on Google's proprietary algorithm analysis on top of the standard email RFCs.

[Krydos]

1 hour ago, Kairion said:

standard email RFCs

Google doesn't even follow RFCs and instead have their own email requirements that are non-standard and in some cases contradict the applicable RFC and internet practices entirely. They also don't publish their requirements so people just have to guess or contact a Google employee to try to figure them out.

[HelioHost]

Ip is listed here.

http://www.usenix.org.uk/content/rbl.html

Op za 15 apr 2023 om 04:28 schreef HelioHost Support >:

> 1 hour ago, Kairion said: standard email RFCs Google doesn't even follow
> RFCs and instead have their own email requirements that are non-standard
> and in some cases contradict the applicable RFC and internet practices
> entirely. They also don't publish their requirements so people just have to
> guess or contact a Google employee to try to figure them out.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55656
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I'm pretty sure Gmail doesn't use that blacklist, but I've delisted Johnny anyways. Thanks for noticing it.