HelioHost Posted March 29, 2023 Posted March 29, 2023 Username: hwgc, Server: Tommy, Main domain: hwgc.heliohost.orgHi there! After the server transfer, all of my websites show an error when opening them in the browser. Saying: --- Server Error 403 Forbidden You do not have permission to access this document. --- For instance, I want to fix these domains: lasbrujas.com.mx colin-asesores.com How can I fix it? Can you help me, please? Thank you, have a great day! - Hiro Wa [70baa637-acb5-4ae6-9b46-8a28ad4ffdc2]
Krydos Posted March 29, 2023 Posted March 29, 2023 The first thing to do is take a look at your logs. Go to Login > Continue to Plesk > Websites & Domains > [domain] > Logs It should have some helpful information in there. If you post some of the errors from the log we can probably help you more than guessing randomly. A random guess though is you might have some issue with your .htaccess files. You could try renaming them to something like .htaccess-old to see if the error goes away.
Kairion Posted March 29, 2023 Posted March 29, 2023 Though it is only another guess, you could also try to check the permissions on the directory and files from colin-asesores.com. Regarding the domain lasbrujas.com.mx, it is not hosted with us: kairion@fashost:~$ dig @1.1.1.1 +short NS lasbrujas.com.mx dns1.namecheaphosting.com. dns2.namecheaphosting.com. kairion@fashost:~$ dig @1.1.1.1 +short A lasbrujas.com.mx 162.0.215.55 kairion@fashost:~$ dig @1.1.1.1 +short AAAA lasbrujas.com.mx kairion@fashost:~$
HelioHost Posted April 1, 2023 Author Posted April 1, 2023 Thank you very much! I'll try the options you gave me! On 29/03/2023 02:46:06 p. m., HelioHost Support wrote: Though it is only another guess, you could also try to check the permissions on the directory and files from colin-asesores.com. Regarding the domain?lasbrujas.com.mx, it is not hosted with us: kairion@fashost:~$ dig @1.1.1.1 +short NS lasbrujas.com.mx dns1.namecheaphosting.com. dns2.namecheaphosting.com. kairion@fashost:~$ dig @1.1.1.1 +short A lasbrujas.com.mx 162.0.215.55 kairion@fashost:~$ dig @1.1.1.1 +short AAAA lasbrujas.com.mx kairion@fashost:~$ ? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55479 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
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