makosh Posted March 7, 2023 Posted March 7, 2023 Hello, I did not receive any invoice for my monthly payment and finally my server is not working. Please help me to pay urgently. Server IP address is 65.19.191.152.
wolstech Posted March 7, 2023 Posted March 7, 2023 I've split your topic off of that email thread since it's a different issue. Krydos can get you a link to pay manually.
wolstech Posted March 7, 2023 Posted March 7, 2023 (edited) The VPS at 65.19.191.152 is up by the way, I can reach it via SSH and it responds to ping. If you can't access it, there's something else wrong besides just nonpayment (though it is due to be renewed). Krydos will probably see this later today or tonight (currently 6:45AM where he is, 7:45AM for me...) and generate a one-time payment link for you. If you want to make it a recurring subscription that auto-renews at $4/month, the link for that is https://heliohost.org/vps/pay/?code=JAtSd2yMsWzrxBat (this link is specific to this VPS, other users reading these support topics should not use this link). I don't know how K makes the one-time links, this one is shown in the admin tools... Edited March 7, 2023 by wolstech Clarify that link is only for this VPS
makosh Posted March 7, 2023 Author Posted March 7, 2023 Oh yes, it was blocked by our ISP. Is it possible to change the VPS IP or to buy a additianol IP? Thanks
wolstech Posted March 7, 2023 Posted March 7, 2023 That's also a Krydos question, but I would imagine its possible assuming we have one free to swap it with. Lets see what he says...
wolstech Posted March 7, 2023 Posted March 7, 2023 He only checks the forums like once a day, and it's usually in the evening or late at night. Typical response time is 24-48 hours for things needing Krydos' attention.
makosh Posted March 7, 2023 Author Posted March 7, 2023 This is a very long time. I need your help urgently!
Krydos Posted March 8, 2023 Posted March 8, 2023 Your VPS expired 3 days ago because you canceled it. Is there any particular reason you canceled it? You can use this link https://heliohost.org/vps/pay/?code=JAtSd2yMsWzrxBat to set up a new subscription. Once your VPS is active again we can switch you to a different IP address if you need.
makosh Posted March 8, 2023 Author Posted March 8, 2023 Hello, I've paid the invoice. Please get ready my server and change the IP quickly.
makosh Posted March 8, 2023 Author Posted March 8, 2023 Is there any news? I need your help urgently.
wolstech Posted March 8, 2023 Posted March 8, 2023 All of us are volunteers helping run this place around our real lives. Heliohost is a nonprofit charity that does not have any paid staff, and as such we do not offer any guarantees regarding the speed of support. As I said earlier, VPS issues typically take up to 48 hours to receive resolution due to the specialized nature of that service and limited number of people who know how to support it (2). If emergency support or guaranteed turnaround times/an SLA are a requirement of your use case, you may wish to consider a different provider. We’re primarily a shared hosting provider and offer VPSes because we have extra server space and need to keep the lights on somehow…we give our main product (shared Plesk hosting) away for free to the community and donations/ad revenue alone don’t cover our operating costs.
makosh Posted March 8, 2023 Author Posted March 8, 2023 You don't need to introduce yourself. I just want my server ready
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