[Solved] tommy.heliohost.org controlpanel is not available

[scstv]

Hi,

My site http://scs.heliohost.org is not available and even I can't access controlpanel tommy.heliohost.org. I haven't received any email regarding the move to Plesk. Please help me here.

Thank you!

[wolstech]

The server for legacy cpanel accounts was permanently decommissioned yesterday. This was announced well over a week ago in the News section, and invites were sent even longer ago to move to plesk. Yours likely went to spam and got missed if you didn't get it.

At this point transfers are no longer possible, so you'll need to download a backup of the content from here: https://heliohost.org/backup/ then create a new account and manually restore your website instead. We can send you an invite if you would like to set up a new account (and we'll probably need to set your domain manually after you sign up too, you have an old heliohost.org subdomain so the website won't let you use it without assistance)

Also, keep in mind that due to capacity limits, accounts are being put on Johnny for the time being.

Would you like me to send you an invite?

[Kairion]

Hello, @scstv.

As you may know, access to Tommy's cPanel has been unavailable since July 14, 2021, due to cPanel, LLC revoking HelioHost licenses. You can find more information about this in our news post at https://helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/.

Additionally, Tommy's cPanel server was permanently shut down on February 16, 2023, after every one of its users was either sent an invitation or were already migrated to Tommy's Plesk. You can find more information about this in our news section at https://helionet.org/index/topic/55051-tommy-cpanel-shutdown/.

If you need to retrieve a backup of your account, you can do so by visiting https://heliohost.org/backup/ and entering your account's email address. This will generate a download link and send it to you so you can download your backup.

Regarding your invite to Tommy's Plesk, we have sent invitations to all users, but your email provider may have put the invite into your spam folder. I'm sending it again, so please check your email (including your spam folder). If you find the invite in your spam folder, please mark it as "not spam" to avoid missing future communications from us.

If you have any other questions or issues, please don't hesitate to contact us. You can reach us by email at support@heliohost.org, by posting on our Customer Service section at https://helionet.org/index/forum/45-customer-service/, or by visiting our Discord server at https://heliohost.org/chat/ or https://discord.io/heliohostorg.

[lilychan]

I'm also a Tommy user that missed the chance to move. I had no idea this was going on! I found the email to Move to Plesk, but it says it's no longer possible and just offers me a backup of my site. (I have my files already though, so that's no issue.) Do I need to request an invite back, or do I need to wait and try and catch account signups? I'm a little confused about my next step, especially after reading replies here! (Hope it's okay to ask here...)

[wolstech]

What was your old account's username? I'll send you an invite for a new account.

[lilychan]

The same as my username here, Lilychan! ^^ Thank you -so- much!!

[wolstech]

Invite sent.