nemo1 Posted February 13, 2023 Share Posted February 13, 2023 Thank you very match Can you make backup of my account ( files and database ) to download it Then delete my Account and send invite so i can create new account If you can not then wipe it Link to comment Share on other sites More sharing options...
nemo1 Posted February 22, 2023 Author Share Posted February 22, 2023 Hello Link to comment Share on other sites More sharing options...
wolstech Posted February 22, 2023 Share Posted February 22, 2023 This got missed somehow. Escalating to Krydos to make the backup… Link to comment Share on other sites More sharing options...
Krydos Posted February 23, 2023 Share Posted February 23, 2023 If you're curious why your account was immediately suspended after being transferred to Plesk, this is your disk usage. Keep in mind your account has a 1000 MB limit: Backups 0 MB Emails .03 MB Files 1331.94 MB Logs 345.01 MB PSQL 0 MB MySQL 1813.17 MB Total 3490.15 MB Your account has been backed up and deleted as requested. You can download the backup from https://heliohost.org/backup/ Plesk uses a kind of strange compression called Z Standard. If you're using Windows we recommend extracting your data with this special version of 7-zip https://github.com/mcmilk/7-Zip-zstd/releases I downloaded your backup to my Windows 11 PC and used this version of 7-zip to make sure it works, and all of your data was in there. I haven't tested it myself, but I've also heard that Win-rar v6+ support tzst files too. If you have any problems extracting your data let us know. You have been emailed an invite to create a new account. Once again sorry for the delay on getting this taken care of. Occasionally a request like this slips through the cracks and no one notices it to escalate it. Thanks for bumping it to get our attention. Let us know if there's anything else you need help with. Link to comment Share on other sites More sharing options...
nemo1 Posted February 23, 2023 Author Share Posted February 23, 2023 Thank you very match and I am sorry about over size of my account can you add thus domain arabdoctors.eu.org real-islam.eu.org thank you Link to comment Share on other sites More sharing options...
Krydos Posted February 23, 2023 Share Posted February 23, 2023 The domains have been added. The real-islam.eu.org won't work until you switch to our nameservers, which are ns1.heliohost.org and ns2.heliohost.org, or create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002 Link to comment Share on other sites More sharing options...
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