[Solved] Transfer to Plesk

[amalgd]

Hi, I see that my account is ready to be moved to Plesk but I have not received an email to make the move. Please help.

username: amalgd

Thank you,

Amal

[wolstech]

Krydos can resend this for you.

[amalgd]

Thank you, that would be great. Can you please check that my email is mainstayfoods@gmail.com?

[wolstech]

I just checked...you used an email that's on a domain hosted on your account. Unless you're using external email service, you'll never get the move invite.

Krydos will need to fix that first (he'll probably verify the account by having you create a file on it or something).

In the future, please do not set the contact email address to a mailbox on a domain attached to the hosting account. If something happens and you can no longer receive email at that mailbox, you won't be able to receive emails to get your account back.

[Krydos]

3 hours ago, wolstech said:

I just checked...you used an email that's on a domain hosted on your account.

Actually it's not. The -dairy.in domain is hosted on their cPanel account, but the email is for -foods.in. However the -foods.in domain doesn't have an MX record, or any other type of record so it probably expired.

@amalgd Do you remember your password? Can you login to SFTP at 65.19.143.6 on port 1342 with username amalgd (all lowercase) and the password you would have logged in to cPanel with? If so create a text file with the contents

9VonwGrS6aTSWqP

If you can do the above we can change your email address for you.

[amalgd]

Yeah, that email doesn't exist anymore. cPanel was gone before I could update. Sorry for the inconvenience.

I was able to SFTP and create a file named verify.txt with the above content.

Appreciate your help guys!

[Krydos]

Account ownership has been verified, and your email address has been changed. I resent the Plesk invitation email to the new email address too. Let us know if you need help with anything else.