seihoeng Posted January 12, 2023 Share Posted January 12, 2023 Happy New Year! My account was recently moved to Plesk and I thank you for your hard work to make that possible! Everything works OK so far, except the SSL certificate. I tried to reissue the certificate from Plesk and keep getting the following error: Quote Could not issue an SSL/TLS certificate for seihoen.heliohost.org Could not request a Let's Encrypt SSL/TLS certificate for seihoen.heliohost.org. Go to http://seihoeng.com/.well-known/acme-challenge/xxxxxxxxxxxx and сheck if the authorization token is available. If it is, try to request the certificate again. If the token is not available, there may be an issue with your DNS configuration. Your domain in Plesk is hosted on the IP address(es): , but the DNS challenge used another IP: 65.19.143.6. Make sure that the IP address(es) specified in the domain's DNS zone match the IP address(es) the domain is hosted on. If it does not help or if you cannot find an issue with your DNS configuration, use this KB article for troubleshooting. Also, https://seihoen.heliohost.org gives me a 500 Internal Server Error. User ID: seihoen Domain: seihoeng.com Can you please resolve the problem(s)? Thank you! Link to comment Share on other sites More sharing options...
Talk Sick Posted January 12, 2023 Share Posted January 12, 2023 You can install SSL yourself Login > Continue to Plesk > Websites & Domains > [domain] > SSL/TLS Certificates > Install > Get it free. Make sure you don't check the wildcard box because that requires DNS verification which isn't implemented yet. Eventually we will support wildcard SSL, but there is no ETA on when it will be available. If you get any particular error let us know and we can help you further. Link to comment Share on other sites More sharing options...
seihoeng Posted January 13, 2023 Author Share Posted January 13, 2023 Done that already and got the error I mentioned. I believe it has to to do with the wrong A IP address in my DNS settings, which I don't have access to correct... Could an admin fix the problem please? Link to comment Share on other sites More sharing options...
wolstech Posted January 13, 2023 Share Posted January 13, 2023 Krydos can check on this. Link to comment Share on other sites More sharing options...
Krydos Posted January 13, 2023 Share Posted January 13, 2023 The A record for seihoeng.com has been fixed. Try issuing an SSL certificate with Sun Dark's instructions now. Let us know if you're still having issues. Link to comment Share on other sites More sharing options...
seihoeng Posted January 13, 2023 Author Share Posted January 13, 2023 Thank you @wolstech and @Krydos. The SSL certificate was reissued with no problem but when the site is accessed via https I get a 500 error. Same when accessing seihoen.heliohost.org. Link to comment Share on other sites More sharing options...
Krydos Posted January 13, 2023 Share Posted January 13, 2023 What does the error log say? The most common reason for 500 errors after being transferred is having Options in .htaccess. Just remove or comment out those lines if that's the issue. Link to comment Share on other sites More sharing options...
seihoeng Posted January 13, 2023 Author Share Posted January 13, 2023 error_log tail: [Fri Jan 13 02:32:08.657489 2023] [core:alert] [pid 26735:tid 140567610607360] [client xx:xx:xx:xx:xxxx] /home/seihoen.heliohost.org/public_html/en/.htaccess: Options not allowed here, referer: https://www.seihoeng.com/ .htaccess: # Disable Directory Listing Options -Indexes # Security Headers - X-XSS-Protection <IfModule mod_headers.c> Header set X-XSS-Protection "1; mode=block" </IfModule> # Security Headers - X-Frame-Options <IfModule mod_headers.c> Header always append X-Frame-Options SAMEORIGIN </IfModule> # Security Headers - X-Content-Type: nosniff <IfModule mod_headers.c> Header set X-Content-Type-Options nosniff </IfModule> # php -- BEGIN cPanel-generated handler, do not edit # Set the “ea-php80” package as the default “PHP” programming language. <IfModule mime_module> AddHandler application/x-httpd-ea-php80 .php .php8 .phtml </IfModule> # php -- END cPanel-generated handler, do not edit I commented out "Options -Indexes" and it works OK now! Thank you @Krydos! Link to comment Share on other sites More sharing options...
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