calax2 Posted January 9, 2023 Posted January 9, 2023 Please wipe my account and reset my account for me My Account is calax2 domain : mehdar.heliohost.org
OnEnemy Posted January 9, 2023 Posted January 9, 2023 This support request is being escalated to our root admins.
Krydos Posted January 10, 2023 Posted January 10, 2023 It looks like you're in violation of our terms of service. https://wiki.helionet.org/hosting/terms As a reminder, each person is allowed to have one account. It looks like you have 2 Johnny accounts and a Ricky account? Which one would you like to keep and I'll delete the other 2.
calax2 Posted January 10, 2023 Author Posted January 10, 2023 Since 2109 I have only one account "calax2" , but this week after moving the account to Plesk, the website stopped working. So I registered with New account "calaxit" to test if my website will work on Plesk or not. And it worked normally on the new account. So I sent a request to reset my original account "Calax2" to upload website to it again, then I will delete the new account myself. PS: I registered a calaxit account only this week, and I do not have a third account. Thank you for your understanding and please accept my best regards
wolstech Posted January 10, 2023 Posted January 10, 2023 We actually can't "reset" an account, we just delete your account and invite you again. Since you already made a new account that works properly and its on the same server, it would make more sense to just keep calaxit and delete calax2. The only reason to delete and reinvite calax2 would be if you really want the username. Do you still want us to delete and reinvite calax2? (Note that you'll also need to have your domains added back to the replacement calax2 account, which means deleting calaxit before we can add them since they can't be on two accounts at once).
Krydos Posted January 11, 2023 Posted January 11, 2023 It must be a coincidence that someone on Ricky has the domain mehdar.heliohost.us when your domain is mehdar.heliohost.org then.
calax2 Posted January 11, 2023 Author Posted January 11, 2023 Is it possible to transfer domain mehdar.heliohost.org to the new account, because the domain is what I care about, not the account. If we can`t then you can del calax2
wolstech Posted January 11, 2023 Posted January 11, 2023 (edited) Yes it should be possible to move mehdar.heliohost.org to the calaxit account and delete calax2. I'll let Krydos do it only because I don't know what needs to be done to fully delete an account at the moment (I need to delete calax2 to free it up before adding the domain to calaxit). As for the Ricky account, I don't think that's yours. Sure the domain is similar, but aside from that I don't see any similarities. The account is also empty anyway... Edited January 11, 2023 by wolstech Elaborate on Ricky account
Krydos Posted January 11, 2023 Posted January 11, 2023 The account calax2 has been deleted and the main domain for the account calaxit has been changed to mehdar.heliohost.org.
calax2 Posted January 12, 2023 Author Posted January 12, 2023 Thank you for your support and your understanding
Recommended Posts