HelioHost Posted December 11, 2022 Posted December 11, 2022 Username: N/A, Server: N/A, Main Domain: N/AHi, I never received email about renewing contract. Earlier I made a contribution (only $2) which was acknowledged, but now I got another notice of web site not being used. I had also requested change of my contact email gary_tong@comcast ( no longer useable) to gstong@core.com. Perhaps your renewal email went to the comcast address? but I cant get into that site. Could be that the email address was in fact revised since the last two from you came to gstong@core.com? So, please change the email address. Thanks! Gary PS I mean to contribute more than the minimum as soon as I get a chance.
HelioHost Posted December 12, 2022 Author Posted December 12, 2022 Thanks! GST On Sun, Dec 11, 2022 at 3:43 PM HelioHost Support wrote: > Your message (Email & inactive web site) has been assigned the tracking ID > [HH#680428]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#680428] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=54486 > > Thank you, > Heliohost Support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted December 12, 2022 Posted December 12, 2022 It looks like you have two accounts. As a reminder, our terms of service state that each person is allowed to have one account. One is on Plesk with the core.com email address, and one on cPanel using the comcast.com email address. Is it alright if I delete the cPanel account so you're no longer violating our terms of service, or did you mean to transfer your account rather than creating a new one?
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